Customer Insights Lead

2 weeks ago

Geelong, Australia GMHBA Full time

**Remarkable care; remarkable career.**

We have an opening for a Customer Insights Lead to join our team on a 9 month fixed term contract commencing February.

Within this role, you’ll champion customer experience through the collection, interpretation, and delivery of customer insights. You will identify issues and provide clear and actionable recommendations related to improving conversion, experience and lapse. You will develop the sophistication of insights and analytics dashboards that support decision-making.

**About you**
- Tertiary qualifications in a relevant degree in marketing, management, business, commerce or equivalent experience.
- 5 years+ years’ experience in customer experience, insights, marketing, or similar related role
- Experience interpreting customer data and linking it to the development of strategies and campaigns.
- Strong written communication skills, to create execution planning documents, reports and briefs.
- The ability to confidently communicate new ideas both verbally and in writing, and interested in continuous knowledge sharing within a close team.
- The ability to manage multiple projects simultaneously and have a strong focus on quality assurance.
- Comfortable working with ambiguity and changing priorities in a fast-paced environment.
- Enthusiasm to learn new skills, solve customer problems and dig beyond the surface of the role.
- Strong commercial and financial acumen.
- Actively engages in and fosters a friendly, harmonious and productive working atmosphere.

Highly desirable
- Experience utilising Human Centred Design principles.
- Experience working in an Agile environment or understanding of Agile practices.
- Experience in the facilitation of focus groups to collect qualitative data points.
- Private Health Insurance, financial services or relevant industry knowledge.

Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

GMHBA began almost a hundred years ago to provide healthcare to Geelong’s workers and has since grown to become one of Australia’s largest regionally based health insurers. As a community-focused not-for-profit, we live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.

**Let's get started.**

Download the position description

**Healthier Together When Vaccinated**

GMHBA has made COVID vaccinations mandatory for all employees in order to protect staff, patients and members becoming infected with or transmitting COVID-19. This decision reflects our ongoing commitment as a health company to protect the health of our community. You will be required to provide proof of double dose vaccination or a medical exemption as a condition of employment.

  • Manager, Brand

    9 hours ago

    Geelong, Australia City of Greater Geelong Full time

    **Manager, Brand & Insights**: **Job no**: 499290 **Work type**: SPL Contract **Classification**: SPL **Categories**: Management, Marketing & Communication **About the role** The Manager, Brand & Insights will lead and manage the City of Greater Geelong’s brand revitalisation during a period of transformative change. This role is crucial in ensuring that...

  • El1 Economic Modeller and Insights

    1 week ago

    Geelong, Australia HAYS Full time

    EL1 Economic Modeller and Insights / Economic Analysis / Equilibrium Modelling / SAS / Geelong / Contract **Your new company** Hays Technology in Geelong are currently partnered with a Federal Government organization located in Geelong CBD, Victoria. We are seeking to appoint **EL 1 Economic Modeller and Insights** on **12 months contract role with a view...

  • Assurance Lead

    9 hours ago

    Geelong, Australia Barwon Water Full time

    **Location**: Geelong - ** Statuses**: Casual - ** Duration**: 4 months **About the role** - Impactful audit and compliance role - Work within regulatory frameworks and statutory obligations - Flexible and supportive team environment Are you passionate about assurance, compliance and corporate governance with the ability to build strong stakeholder...

  • Program Lead

    20 minutes ago

    Geelong, Victoria, Australia Barwon Water Full time $120,000 - $180,000 per year

    Location: GeelongStatuses: Flexible; Full timeAbout the roleCritical infrastructure program leadership role, future focusedCommunity Values centric organisationFlexible & hybrid working optionsAre you a big picture thinker, someone who brings strategic outcomes to life in a technically complex environment? Barwon Water is currently looking for youIn this...

  • Strategy Lead

    2 days ago

    Geelong, Australia City of Greater Geelong Full time

    **Strategy Lead**: **Job no**: 497927 **Work type**: Permanent Full Time **Classification**: Band 8 (112,779 - $125,403 pa) **Categories**: Business Strategy & Improvement **Create our future together at the City of Greater Geelong** At City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over...

  • Section Lead

    2 weeks ago

    Geelong, Victoria, Australia Barwon Water Full time $120,000 - $180,000 per year

    Are you looking for role that will create impact across the region; where your influencing and technical skills will shine? If so, read on…About the roleAs Sewer Operations Lead, you'll manage the operation and maintenance of sewer assets. Your leadership will be pivotal in developing and embedding sustainable processes that ensure reliable, resilient,...

  • Quality Assurance Lead

    5 days ago

    Geelong, Australia GMHBA Limited Full time

    At GMHBA, every day is a chance to make a real impact on people’s lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we’ve put our members, and our people, first. Make your career meaningful with GMHBA. Job Description About the...

  • Sewer Operations Lead

    1 week ago

    Geelong, Victoria, Australia Barwon Water Full time $120,000 - $180,000 per year

    Location: GeelongStatuses: Flexible; Full timeAbout the roleDrive operational technology uplift and performance across teamsEmbed predictive transition, leveraging smart sewer and using dataFlexible and supportive working optionsAre you looking for role that will create impact across the region; where your influencing and technical skills will shine? If so,...

  • Service Lead

    1 week ago

    Geelong, Australia Aruma Full time

    About Us: At Aruma, we are champions of diversity, inclusion, and human rights. Guided by our BRAVE values (Bold, Respectful, Accountable, Valuing Teamwork, and striving for Excellence), we empower people with disabilities to live the life they choose. We are proud to be a values-driven organisation making a meaningful impact every day. About the role: As...

  • Team Leader Customer Contact Centre

    2 weeks ago

    Geelong, Australia City of Greater Geelong Full time

    **Team Leader Customer Contact Centre**: **Job no**: 499010 **Work type**: Permanent Full Time **Classification**: Band 6 ($90,263 - $97,365 pa) **Categories**: Customer Service **About the role** In this pivotal role, you will oversee the team’s handling of customer enquiries, providing guidance on complex issues and resolving escalations effectively. As...