Employee Relations Case Manager

3 days ago

Melbourne, Australia Australia Post Full time

**Help us deliver like never before**
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

The ER Case Manager is a key role within the Case Management team, that provides guidance, support, investigation and representation on complex and medium/high risk cases, queries and investigations raised through the Employee Relations team or People Services. The role will work across our nation wide portfolios and can be based in Melbourne, Sydney or Brisbane.

**What you’ll deliver with us**

The core purpose of this role is to conduct case management and coordination of all activities associated with employee-based investigations including HDB, Whistleblower, MD Complaints, AOD escalations and standard ER case investigations.

**You’ll also**
- Provide expert advice, case coordination and review of recommendations for all ER activities, including providing feedback to improve knowledge, and resolving any issues identified through the process.
- Develop and execute targeted initiatives and interventions to support case management improvements and refine ER processes, including driving self-service and leader uplifts, knowledge management creation, system intervention and channel optionality.
- Work with and liaise with key external bodies including Fair Work Commission
- Lead a culture within the Function that fosters the One Australia Post approach, focuses on safety & wellbeing, and puts the customer at the forefront of all activities and decisions.

**About you**

You will work closely with business unit leaders, investigation officers and group legal teams, and will have outstanding interpersonal, coaching and listening skills with the ability to communicate well with all levels of the organisation.

**You’ll also need**
- HR Qualification (desirable) 3+ years industry experience
- Analytical and commercial thinking, with stakeholder and client influence capability

**How we’ll deliver for you**
- Flexible working arrangements to suit you and the business needs.
- Capability to work across a diverse business portfolio.
- Genuinely influence our organisational culture.
- Ensure we deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They are our TIES that bind our team together and promote a diverse workforce.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

**One last thing

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