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Customer and Sales Support Officer

3 weeks ago

Richmond, Australia Wall Street Full time

Passionate for customer service and admin
- Thrive in a growing business
- Industry experience a bonus

**About the Company**:
**Signorino** is Australia's leading supplier of premium natural stone, terrazzo and porcelain surfaces, known for offering the highest quality and luxurious tiles and stone in the market. Trusted for decades by Interior Designers and Architectural business, Signorino is truly a destination of choice for discerning clients.

One of three businesses under the parent Company, Petra Industries, a Private Equity Backed and newly formed entity, Signorino has over 50 years experience and building on many years of growth and success in a highly competitive industry.

**About the Role**:
This role will be based in our beautiful, iconic, Richmond Showroom.

The primary objectives of the Customer and Sales Support Officer are to deliver outstanding service to external clients through professional and timely management of sales orders, along with providing first class support to the Retail and Commercial Sales Teams and in the performance of their respective roles.

**Responsibilities**:

- Provide a high level of customer service to clients
- Strong communication with both internal and external parties
- Assisting sales consultants with the start, middle and end of projects once confirmed
- Preparation of quotes
- Process and follow up on all sales order accurately and in a timely manner
- Ensure all administrative tasks are performed at a professional and high standard

**About you**:

- Strong problem solving ability
- Ability to work within a team environment, as well as ability to work independently
- Highly organised with proficient time management ability
- Excellent negotiation skills Experience using Microsoft office and SAP (preferred not essential)
- Strong work ethic, with excellent multitasking ability
- Excellent written and oral communication
- Ability to prioritise schedule, to ensure any urgent matters are dealt with in a timely manner

**_shortlisted_**: