Customer Support Coordinator

2 weeks ago

North Ryde, Australia Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Exciting opportunity providing support for our key customers

Are you experienced in Customer Support, building relationships and managing processes and looking to join a global ASX listed blue chip organisation and take the next step in your career?

As part of the Customer Experience team, your role will be to support the day to day business with our key customers. This role reports directly to the Customer Experience Manager.

This is a 12 month contract opportunity.

The key responsibilities of this role include:

- Develop and foster highly productive working relationships with relevant internal and external stakeholders
- Liaise with Account Manager regarding annual & monthly forecasts, planning and analytics
- Raise & process purchase orders and invoices as required for customer, suppliers & shipping partners
- Manage the shipping lines procurement process and monthly sailing schedule in line with customer priorities
- Action all inbound requests and resolve operational day-to-day issues for logistics movements within agreed parameters
- High level of time management and organisational skills
- Excellent communication skills at multi-levels
- Diligent in responding to customer requests
- Knowledge of purchasing and invoicing
- Strong attention to detail, with systematic and timely follow-through
- The ability to handle multiple tasks/projects and operate well under pressure

Preferred Education

No Degree Required

Preferred Level of Work Experience

1 - 3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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