Customer Support Consultant

1 week ago


North Ryde, Australia New Horizons For Health Full time

**Customer Support Consultant - Casual**

Requisition ID: req6019
Employment Type: Casual

We create employee experiences that support and empower our people and have been doing so for over 55 years. At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australians.

As the **Excellence Centre Champion**, you shape and build initiatives to drive continuous improvement in service delivery and customer and employee experiences while being a role model that instils innovation and change within the team.

There are Casual positions at North Ryde working **Monday to Sunday**, between the hours of **6am **and** 8pm** reporting to the Excellence Centre Lead.

**What Is Expected of You**
- Promote New Horizons’ product offering to customers and provide advice which additional services could benefit customers and meet their needs.
- Respond to employees’ general enquiries, provide support as required and connect with other teams or employees within New Horizons.
- Refer customers to third parties and direct customers to internal teams based on identified needs.
- Support potential customers to develop personalized Individual Support Plans.

**Your Ticket to Play**
- Knowledge of and working experience with the NDIS framework and price guide
- Strong sales skills for promoting further interest in New Horizons’ services and products
- Experience and skills in, intake and assessment, risk identification and management, customer support planning and service provision
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

**Benefits



  • North Ryde, Australia New Horizons Full time

    **Customer Support Consultant (Excellence Centre Champion)** Requisition ID: req7656 Employment Type: Permanent Full-Time As the** Customer Support Consultant**, you’re the first point of contact for customers seeking advice on New Horizons’ services and support. You will support the customer on their journey to help them engage with the right kind of...


  • North Ryde, Australia Downer Group Full time

    Our Customer Service Consultants will work within flexible working arrangements. Full training and professional development opportunities. We currently have 1 vacancy open and are looking for someone who can work: - Day Shift, shifts Monday to Friday and up to 12.30 Saturday As a key member of our growing team, you will be primarily responsible for: -...


  • North Ryde, Australia TenacityCX Full time

    Work with a leading industrial gas and engineering company - Structured training - so a great opp to join a call centre with no prev exp - Monday - Friday - no weekends - $30.95ph + super Tenacity CX have partnered with a leading industrial gas and engineering company and we have multiple customer service opportunities available to join their thriving,...


  • North Ryde, Australia Broadcom Full time

    Please Note: **Job Description**: Symantec DLP Resident Consultant Job Description Summary Broadcom Services is looking for technical experts to serve as Resident Consultants working with our strategic customers. **Job Description**: Broadcom Services is looking for a Symantec DLP Resident Consultant based in the Sydney area. Resident Consultants are...

  • Customer Service

    6 days ago


    North Ryde, Australia Distribution and Display Full time

    **Customer Service and Operations Support** **Experience** At least two years of responsible Customer Service. Experience in the print industry would be an advantage, as would time spent in a logistics related environment. **Role and Responsibilities**: - Communication and liaison with clients and key suppliers - Receive job bookings and confirm schedule...

  • Software Trainer

    1 week ago


    North Ryde, Australia Oracle Full time

    Software Trainer / Education Consultant - Netsuite-2300030K **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Why NetSuite?** Are you motivated to launch your career in a high-energy, collaborative, and dynamic environment with a leading technology company? Let's have a conversation...


  • North Ryde, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...


  • North Ryde, Australia Idameneo (No.789) Ltd Full time

    One of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and...


  • North Ryde, Australia Optus Full time

    **Retail Consultant, Macquarie Centre**: **Date**:16 Jan 2025 **Location**: North Ryde, Australia **Company**:Singtel Group **Challenge yourself. Change the game. It starts with YES!** At **Optus**, our vision is to be Australia’s most loved everyday brand with lasting customer relationships. We're enthused about the latest technology trends, products...

  • Store Consultant

    6 days ago


    Ryde, Australia National Storage Full time

    **Lucrative and Attainable Staff Incentives and Rewards** **Permanent Full Time Role with Free Onsite Parking** **No Nights, Sundays or Public Holidays for a Great Work/Life Balance** **About Us**: Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across...