Customer Service Coordinator

2 weeks ago

North Ryde, Australia ROHDE & SCHWARZ GmbH & Co. KG Full time

**Your tasks**:

- Process business transactions such as issuing delivery notes, generating and sending customer invoice, raising purchase orders, and processing supplier invoices
- Provide administrative support by preparing & sending correspondence, reports, quotations & tenders to clients
- Conduct operational tasks such as job file logging, maintenance and follow up, filing & archiving
- Managing and maintaining spare parts stock inventory and monitoring associated cost
- Assess client's current asset status, their future needs and requirements
- Analyse customer revenue trend and identify growth opportunities for management
- Identify proper cost settlements for service-related cost activities
- Identify correct profit centres and market segments for service-related order income
- Assists D-S&O in analysing the source of service-related order income and cost reports
- Supports D-S&O in interpreting service-related financial reports
- Collaborates with D-S&O in building and maintaining service-related profit and loss statement
- Identify new business opportunities and expand current customer base
- Conduct market and promotional activities
- Effectively manage client assets according to their equipment types
- Create, organize, and maintain client portfolios
- Conduct satisfaction surveys of service customers
- Communicating directions from German colleagues to local team at Service Key User meetings
- Process SAP changes after Service Key User meetings and identify areas to improve efficiency
- Manage the Service Portal (customer asset management)
- Review monthly service profitability and present to D-S&O
- Supporting D-S&O with monthly order intake, cost calculation, distribution of jobs and calculations for design/sustainment calculation
- Check adhoc service quotes (including required parts, hours, performance check, pricing, etc)
- Manage the spare parts stock

**Exciting insights into Rohde & Schwarz**:
Our colleagues provide insider information about:

- Daily adventures and challenges
- Our passionate team
- The technologies behind the innovative projects and solutions

**Your qualifications**:

- Relevant industry experience in a customer assets management, administrative Job function in a customer service or sales environment.
- Planning and Organization, Teamwork & Professionalism.
- Computer skills, ERP system
- Relevant tertiary qualification, degree in engineering preferred**Our offer**:
Flexible working hour modelsAttractive compensationPrivately owned companyFitness studioCareer opportunitiesTop performance awardSalary continuance insuranceCorporate/team eventsCulture of collaboration & learningGlobal company & environmentFlagship projects

Show more

City/region

North Ryde (Sydney - NSW) (Australia)

Entry level

Professionals

Employment Type

Full-time, unlimited

Ref. Number

9909

  • Customer Service Coordinator

    2 weeks ago

    North Ryde, Australia Greencross Pet Wellness Company Full time

    **Company Description** Greencross is Australia’s largest integrated pet wellness organisation; with a network of retail stores (Petbarn), veterinary practices (Greencross Vets), and our Animal Emergency Hospitals. Our purpose is to make our world a happier place through the love of pets. We are looking for team members who achieve outstanding results,...

  • Representative, Customer Service

    2 weeks ago

    North Ryde, Australia Edwards Lifesciences Full time

    **Key Responsibilities**: - Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction. - Resolve complex customer service activities including investigating and performing root cause...

  • Employee Services Coordinator

    6 days ago

    North Ryde, Australia Achieve Australia Full time

    North Ryde location - 12 months contract - Salary packaging options Are you looking for a new role in Human Resources? The Employee Services Coordinator is responsible for coordinating and actioning HR lifecycle administration processes to ensure a positive experience for all employees and stakeholders. As HR Coordinator, you will have a keen eye for...

  • Customer Service

    5 days ago

    North Ryde, Australia Distribution and Display Full time

    **Customer Service and Operations Support** **Experience** At least two years of responsible Customer Service. Experience in the print industry would be an advantage, as would time spent in a logistics related environment. **Role and Responsibilities**: - Communication and liaison with clients and key suppliers - Receive job bookings and confirm schedule...

  • Service Coordinator

    1 week ago

    North Ryde, Australia Achieve Australia Full time

    **Purpose of the role** The Service Coordinator role will coordinate services and lead practice at a site level, providing supervision, on the ground role-modelling, coaching and support for staff as well as supports to the clients. **Why join team Achieve?** For many of our staff making a real difference to the lives of people with disability and working...

  • Nursing Service Coordinator

    1 week ago

    North Ryde, Australia Achieve Australia Full time

    Manage a team of RN's and AIN's - Proven management or leadership experience in disability or healthcare settings - Salary Packaging available **Full Job Description** Based in North Ryde, the Nursing Service Coordinator will coordinate services and lead practice at a site level, providing supervision, on the ground role-modelling, coaching and support for...

  • Mechanical & Essential Services Coordinator

    2 weeks ago

    North Ryde, Australia City of Ryde Full time

    **Permanent Full Time Position**: - **Opportunity to work with a passionate team dedicated to deliver the mechanical and essential services**: - **Enjoy a rostered day off approximately once every 3 weeks** **About Us** City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and...

  • Customer Support Coordinator

    1 week ago

    North Ryde, Australia Ecowize Australia Full time

    **The company**: Masterwize is part of the Ecowize Group and was established 1985. Masterwize provides multi-location cleaning, property services and specialised one-off cleaning to more than 1000 sites across Australia. We're committed to client outcomes across a broad range of industries. **The Role**: This role of Business Support Coordinator. This is a...

  • Customer Service Coordinator

    2 weeks ago

    Altona North, Australia Prixcar Services Full time

    **The Company**: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services including damage surveys, paint & panel rectifications, vehicle build ups including fleet...

  • Customer Service Coordinator

    5 days ago

    North Parramatta, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. The best thing about this role is that you will be supported by a team of experienced leaders who will provide guided training and coaching on the job, to set you up for success! Our North Parramatta Branch are looking for an experience Customer Service...