Apple Service Desk Technician

Education Technology Department | Operational Staff
- Full-time 9-month contract position
- Join a collaborative team that is driving change
- Dynamic, innovative, and supportive work environment.

**About the School**

Canberra Grammar School is a leading co-educational independent Anglican School founded in 1929. The School’s main campus is set on 20 hectares at the foot of Red Hill, just south of Lake Burley Griffin, close to Parliament House and the lively social precincts of Manuka and Kingston.

CGS is committed to delivering the highest standard of education, inspiring students to achieve personal excellence within a warm and inclusive community environment. The School is a vibrant and rewarding workplace with a strong commitment to professional learning and to nurturing excellent conditions in a superb campus environment. The School employs staff who are passionate and energetic in their profession and who place student learning and wellbeing at the forefront of all they do.

**Benefits of Working at CGS**

CGS is an employer that promotes staff excellence and offers a range of additional benefits, including:

- A highly competitive salary and superannuation of 12% (for permanent staff)
- Attractive salary packaging arrangements
- Complimentary barista-made coffee daily
- Delicious daily morning tea and discounted lunches
- Access to the onsite health clinic and annual influenza vaccinations
- Employee assistance programmes
- School fee concessions
- Staff awards programme and generous professional development funding.

**About the Role**

The duties of the Service Desk Technician include face-to-face communication with staff and students, provision of accounts, preparation of computing hardware for staff, students and classrooms, basic networking, software and audio visual support and responding to classroom technology issues and other technical problems. This role also requires experience with Apple laptops and iPad management and deployment and experience and certification with JAMF Pro mobile device management (MDM) software and Apple School/Business Manager.

The Service Desk Technician will have qualifications and experience to assist in responding to the Education Technology needs of users in a medium-sized organisation, presenting the human face of the Education Technology department and responding to the technical needs of staff and students, day-to-day.

**About You**

You are dedicated, passionate and possess the following:

- Operating the Service Desk at designated times
- Triaging reports of problems received through the ticketing system, assessing their significance, and designating them to appropriate staff
- Working with Apple School/Business Manager (ASM/ABM)
- Working with SCCM to package software, image devices and maintain images, software and devices
- Troubleshooting Apple MacOS and iOS systems
- Providing basic support for audio visual, networking and software issues
- Onboarding staff with accounts, devices, passwords, ID cards etc
- Maintaining the register of assets, tagging new equipment, tracking stored equipment, releasing equipment to staff and retiring assets at end of life
- Assisting in the installation of new educational technologies
- Upgrading software on school computers
- Assessing and maintaining faulty hardware and working through warranty claims
- Documenting processes in a way that is informative to others
- Providing feedback and recommendations for improvements to technology and processes
- Maintenance of strong relationships with all CGS staff
- Providing basic training to staff on the use of education technologies
- Occasionally attending out-of-hours events to ensure the success of presentations and other activities through the provision of technical support
- Performing other duties as required.

**Skills and Qualifications**

The successful role-holder must have:

- Excellent written English and effective interpersonal communication skills
- A relevant tertiary degree or qualification
- Experience with Windows and Apple devices, including desktops, laptops and mobile devices.
- Experience with M365
- Experience with Apple School/Business Manager (ASM/ABM)
- Qualifications/experience with SCCM
- Qualifications/experience with JAMF Pro for iOS, macOS and tvOS
- A valid ACT Working with Vulnerable People Card
- Customer Service skills

**How to Apply**
- Please click the ‘Apply’ button and submit the following documents:

- Cover letter (addressing the selection criteria on the Position Description)
- Resume/CV