Service Desk

2 days ago

Canberra, Australia National Library of Australia Full time

My Forms
- My Tests
- My Interviews
- My Details

**APS4 - Information Officer, Service Desk**:

- Provide expert advice and assistance on ICT related software and hardware issues
- An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation
- Be a part of the Library's exciting new future

As a world leading library, the National Library of Australia offers an innovative and collaborative workplace where exceptional team players and technical specialists can flourish.

As part of the Library’s team, you will help support organisational reform, working collaboratively with your team to shape the Library’s future.

The National Library of Australia is seeking fill the important role of **APS4 Information Officer, Service Desk**. This is a great opportunity to provide your technical expertise to support the National Library’s service desk.

You will manage and coordinate service desk processes through the resolution of complex service desk enquiries.

Using your IT knowledge and advice, you will:

- Respond in a concise and timely manner to service issues and requests.
- Ensure that IT Security and Change Management Policies are followed.
- Keep abreast of new and emerging IT security issues and IT trends.
- hold qualifications or equivalent experience in Windows technical troubleshooting,
- hold qualifications or equivalent experience in technical focused customer support.

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