Multiple Service Desk Analysts
2 weeks ago
Details
Initial 3 months contract with strong potential for extension
Active NV1 Security Clearance (or ability to obtain) required to support this secure government program
Locations: ACT, VIC
About the Role
We’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support to end users in a secure environment.
- Manage incidents, service requests, and escalations in alignment with ITIL processes.
- Support system maintenance, testing, and troubleshooting during major operational periods.
- Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.
About You
- Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
- Strong customer service focus with excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team-driven environment.
- Due to the nature of the role, the applicant must be an Australian Citizen with NV1 security clearance or has the ability to obtain one.
How to Apply
Apply directly or for more information on this role, please email Klarisse rodriguez at calleo.com.au or Zainab Afzaal at calleo.com.au. And to stay up to date on other opportunities, visit our website or follow us on LinkedIn.
Equal Opportunity
Calleo is an equal opportunity employer, and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
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