Service Desk Technician

3 days ago

Canberra, Australia Canberra Grammar School Full time

Education Technology Department | Operational Staff
- We are seeking a proactive and friendly Service Desk Technician
- Demonstrate your outstanding IT skills and excellent customer service skills
- Elevate your career at CGS

**About the Role**

The duties of the Service Desk Technician include face-to-face communication with staff and students, provision of accounts, preparation of computing hardware for staff, students and classrooms, basic networking, software and audio-visual support and responding to classroom technology issues and other technical problems.

**About You**

You are dedicated, passionate and possess the following:

- The ability to work collaboratively with other members of the team
- The ability to implement initiatives, project delivery and change management
- Administrative and organisational skills
- Communication and interpersonal skills
- A willingness and ability to broaden skill set by learning and adopting new web-based technologies, tools and languages through formal and informal training
- A positive attitude to working in a varying and challenge environment
- Strong levels of initiative and proactivity
- A mature work discipline, time management and task prioritisation
- An ability to document business processes in a simple, auditable and ordered state
- Exemplary customer service skills, both in face-to-face, virtually, in writing, and over-the-phone communication
- Experience with Windows and Apple devices, including desktops, laptops and mobile devices
- Experience with M365
- Qualifications/experience with SCCM and/or JAMF Pro are desirable but not required

All team members at CGS are required to have:

- Appropriate qualifications
- A valid ACT Working with Vulnerable People Card
- A current National Police Check; and
- Full working rights within Australia.

**Benefits for you**

As a CGS team member, you have access to a range of additional benefits, including:

- A highly competitive salary and superannuation of 12.5% (for permanent team members)
- Staff awards programme and generous professional development funding
- Attractive salary packaging arrangements
- Complimentary daily barista-made coffee
- Delicious daily morning tea and discounted lunches
- Access to the onsite health clinic and annual influenza vaccinations
- 24/7 access to our Employee Assistance Programme
- School fee concessions
- Free parking

**Working at CGS**

We aim to provide a vibrant and rewarding workplace that showcases your skills with a strong commitment to your professional learning. Working at Canberra Grammar School you will join a community committed to delivering the highest standard of education, inspiring students to achieve personal excellence within a warm and inclusive environment.

**How to Apply**

Please click the ‘Apply’ button and submit the following documents:

- Cover letter (addressing the selection criteria in the Position Description)
- Resume/CV

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