Team Leader-patient Options Liaison Officers

2 days ago

Brisbane, Australia Queensland Government Full time

About Us
Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales.
We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and family-centred care.
A recognised leader in paediatric healthcare, education and research, Children's Health Queensland delivers a full range of clinical services, tertiary level care and health promotion programs.
**We provide an integrated network of services through**:
The Queensland Children's Hospital
The Child and Youth Community Health Service
The Child and Youth Mental Health Service
Statewide services and programs, including specialist outreach and telehealth services
Partnerships with other hospital and health services and non-government organisations
Children's Health Queensland provides services from key locations in the Brisbane metropolitan area and works with the 15 other hospital and health services as well as NGOs and charity partners in Queensland to deliver an integrated network of healthcare services and support across the state.
**Your Opportunity**:
**The position of Team Leader, POLOs and Revenue Control will**:
Supervise the CHQ Patient Option Liaison Officers & Revenue Control team, including monitoring staff workloads against KPIs and support them to deliver a customer-focused service.
Assist the Revenue Manager, Revenue Control to develop and implement effective work practices, processes, controls and systems that allows for compliant own source revenue to be captured, in respect of the abovementioned functions
Provide technical expertise in reviewing or responding to queries escalated to you from POLOs involving public patients that have been converted to private status where anomalies are identified.
Provide training and ongoing support to the POLO and Revenue Control teams to increase awareness of own source revenue initiatives including patient election processes, funding agreements and identification of all potential patient revenue.
What CHQ HHS can offer
Apart from contributing to the development of Australia's best paediatric health service, you will also benefit from a competitive remuneration package and a working environment which embraces professional development, builds capabilities and supports staff to maximise their health and wellbeing. Additional benefits include:
Up to 12.75% employer superannuation contribution
5% annual leave loading
Salary packaging
Employee Assistance Program
Work/life balance, variety and flexibility
You can find out more about why it's so great to work at CHQ HHS here.
Some roles within Queensland Health are designated as 'Vaccination Preventable Disease (VPD) risk roles'. A VPD risk role is a role in which the incumbent may be exposed to the risk of acquisition and/or transmission of a VPD. Please refer to the attached Role Description for more information and what requirements may exist.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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