Consumer Liaison Officer
2 weeks ago
About the role
The Consumer Liaison Officer coordinates management of consumer feedback, including facilitating the timely resolution of consumer complaints in accordance with West Moreton Health procedures and best practice standards. The role is part of a team who offer an accessible, dedicated point of contact for consumers and staff, to achieve the most positive and timely outcome for all parties involved.
About you
- Ability to identify and analyse situations and issues, gather appropriate evidence, consider options and make sound decisions and recommendations.
- Ability to communicate clearly and effectively, manage conflict calmly and compassionately, and cultivate productive working relationships with a diverse range of internal and external stakeholders.
- Understanding or ability to rapidly acquire an understanding of health service delivery and what may constitute a risk to patient safety, including an understanding of actions required to escalate identified risk.
- Ability to work autonomously to plan, prioritise tasks, meet deadlines and be adaptable in a team work environment.
**Mandatory Requirements**:
- Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16
- Vaccinated against COVID-19 as outlined in the Health Employment Directive NO.12/21and the Queensland Health Human Resources Policy B70.
About West Moreton Health
West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.
To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community - Follow this link
**Benefits**:
- 17.5% annual leave loading (Additional allowances/entitlements may apply)
- 12.75 % employer contribution to superannuation
- Professional development
- Salary sacrificing options
- Wellness programs
- Employee Assistance Service (EAS).
To apply
Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.
-
Principal Consumer Liaison Advisor
2 weeks ago
Brisbane, Queensland, Australia Queensland Health Full timeMetro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and...
-
Consumer Liaison Clinical Lead
2 weeks ago
Brisbane, Queensland, Australia beBeeClinical Full time $80,000 - $120,000At Metro South Health, we're committed to delivering exceptional patient care and empowering our community through world-class healthcare services. As a key member of our Consumer Liaison team, you'll have the opportunity to make a meaningful impact on the lives of those we serve.About the RoleThis is an exciting opportunity to lead by example, providing...
-
Consumer Liaison Officer
2 weeks ago
Brisbane, Queensland, Australia Queensland Health Full timeAbout the roleThe Consumer Liaison Officer coordinates management of consumer feedback, including facilitating the timely resolution of consumer complaints in accordance with West Moreton Health procedures and best practice standards. The role is part of a team who offer an accessible, dedicated point of contact for consumers and staff, to achieve the most...
-
Consumer (Patient) Liaison Officer
2 weeks ago
Brisbane, Australia Queensland Health Full timeMetro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and...
-
Consumer (Patient) Liaison Officer
2 weeks ago
Brisbane, Queensland, Australia Queensland Health Full timeMetro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing...
-
Consumer Feedback Officer
2 weeks ago
Brisbane, Queensland, Australia Queensland Health Full timeAbout the roleThe Consumer Feedback Support Officer will provide efficient, effective complaints management support to the Community and Oral Health Consumer Liaison Officers. This role will engage with patients and families across Community and Oral Health to resolve complaints and assist with identifying opportunities to improve the patient...
-
Consumer Liaison and Engagement Officer
16 hours ago
Brisbane, Australia Queensland Government Full timeWe are Metro South Health We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence. We are truly dedicated people who care about our community. We come...
-
Consumer Feedback Officer
2 weeks ago
Brisbane, Australia Queensland Health Full timeAbout the role The Consumer Feedback Support Officer will provide efficient, effective complaints management support to the Community and Oral Health Consumer Liaison Officers. This role will engage with patients and families across Community and Oral Health to resolve complaints and assist with identifying opportunities to improve the patient...
-
Manager Consumer Liaison Services
1 week ago
Brisbane, Australia Queensland Health Full timeMetro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and...
-
Senior Liaison Officer
2 weeks ago
Brisbane, Queensland, Australia beBeeCommunication Full time $120,000 - $140,000The roleReporting to the Senior Departmental Liaison Office, the position forms part of the senior level liaison team in the Department which is responsible for management, coordination and facilitation of critical policy, service and operational issues within the Department. Throughout this role you will deal with emergent and potentially contentious issues...
