Ict Support Team Lead

7 days ago


Fortitude Valley, Australia halcyonknights Full time

**About the Role**

Are you passionate about leading and managing a team in providing exceptional IT support? Are you ready to take on a challenging role that ensures enterprise service levels are met? If so, we have an exciting opportunity for you with a large government department.

As a Team Lead, you will be responsible for overseeing and coordinating a team of technical staff, delivering level 2 technical support, incident management, and request fulfillment across various technology domains. These domains include End User Computing, Servers and Networks, and Unified Communications.

Your expertise and leadership will play a crucial role in maintaining defined service levels and keeping operations running smoothly.

**What Your Day Will Look Like**:

- Provide operational support to client sites, both on-site and remotely, as needed.
- Lead, manage, and coordinate a team of technical staff, ensuring efficient and effective delivery of ICT support services such as desktop services, file server support, and voice/data communications.
- Offer high-level system administration for the communications/network environment, investigating and diagnosing issues and taking remedial action to maintain agreed service levels.
- Ensure service delivery meets established targets and assess the impact of changes on the operational environment.
- Oversee the installation and configuration of hardware, firmware, and software in accordance with departmental standards and frameworks.
- Establish and maintain strong working relationships through effective communication, negotiation, and collaboration with stakeholders.

**To be successful in this role, you will need**:

- Experience delivering high-quality ICT services, with a focus on workload management, prioritization, and working autonomously.
- Excellent interpersonal, written, and oral communication skills, including negotiation, advisory, and influencing abilities.
- Strong ICT leadership and management skills, including change management and fostering a culture of continuous improvement.
- Demonstrated technical expertise in managing, configuring, monitoring, and designing ICT environments, including LANs, PBXs, Paging systems, Wireless networking, and file server and desktop environments.
- Proven ability to support ICT services in line with agreed Service Level Agreements.
- Experience with or a quick ability to learn Service Now and Information Technology Infrastructure Library (ITIL) Service Management processes, primarily incident/change/configuration management.

**Eligibility**:

- We encourage permanent residents to apply.
- We join our client in our commitment to creating an inclusive and diverse workplace where every employee is valued and empowered to contribute their unique perspectives, beliefs, and ideas.

**Benefits**:

- Potential for career growth - professional development in your chosen specialisation at your own pace.
- Flexible work hours between 6 am and 6 pm.
- On call allowance and overtime
- Part-time may be considered.



  • Fortitude Valley, Australia Talent International Full time

    **Job Details**: **Location** Fortitude Valley **Salary** Negotiable **Job Type** Full Time **Ref** BBBH99341_1677811080 **Contact** Samantha Nielson **Posted** about 6 hours ago Talent International is searching for an experienced **Cyber Security Team Lead** to join our Utilities client. This role is based in **Fortitude Valley** on a permanent...


  • Fortitude Valley, Queensland, Australia beBeeSupport Full time $60,000 - $90,000

    Service Desk Analyst Job DescriptionThe primary goal of this role is to provide exceptional IT support and be the first point of contact for users with technical issues.This position requires a combination of technical expertise, effective communication skills, and the ability to work well under pressure.Provide timely, professional, and courteous assistance...


  • Fortitude Valley, Australia LEAD Childcare Full time

    **Position Title** Workplace Trainer and Assessor - Early Childhood **Job Type** Part Time **Hours of work** 25 - 30 hours per week (3-4 days per week) **Reports to** Lead Institute Leadership Team **Position Area** Early Childhood **Location** Base Head Office - Lead Institute 120 Brunswick St Fortitude Valley QLD 4006 Travel to various...


  • Fortitude Valley, Australia LEAD Childcare Full time

    **About Lead Institute** Lead Institute is a growing RTO delivering quality training that makes a difference and impacts our communities of tomorrow. We are a team of dedicated professionals who are passionate about maintaining high standards and prioritising the success of our students, viewing their achievements as a direct reflection of our own. **About...


  • Fortitude Valley, Queensland, Australia beBeeDigitalTransformation Full time $120,000 - $150,000

    Digital Transformation Specialist for ieMR Program">This role is a key part of the Digital Metro North Strategy, which aims to deliver an integrated digital hospital and healthcare environment across Metro North by 2032.">The successful candidate will lead the planning, design, and implementation of technical service delivery for new and upgraded DMN...

  • School ICT Officer

    3 weeks ago


    Lockyer Valley, Australia Brisbane Catholic Education Full time

    OverviewSchool ICT Officer - Sophia College, PlainlandBrisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. BCE is the largest provider of Catholic education in Queensland, delivering high-quality education from Prep to Year 12. Through strong partnerships...


  • Fortitude Valley, Australia YMCA Brisbane Full time

    Convenient location in Fortitude Valley - Competitive renumeration + Salary Packaging and Benefits - Have a direct operational impact to the team and the wider business **The Y Brisbane **is a not-for-profit organisation with leading services in childcare, fitness, camping, education, hospitality, youth, recreation and community programs. We have been...


  • Fortitude Valley, Australia LEAD Childcare Full time

    **About Lead Institute** Lead Institute is a growing RTO delivering quality training that makes a difference and impacts our communities of tomorrow. We are a team of dedicated professionals who are passionate about maintaining high standards and prioritising the success of our students, viewing their achievements as a direct reflection of our own. **About...


  • Fortitude Valley, Australia Brookes Street Early Education Full time

    We are seeking a **lead educator**for an exciting position at Brookes Street Early Education, an exceeding-rated Service in Fortitude Valley, Brisbane. The building is heritage-listed as the original Fortitude Valley Girls and Infants School, which was constructed in 1867. The original building catered for the education of over 300 girls and infants. We...


  • Fortitude Valley, Queensland, Australia Department of Health - Queensland Full time $120,000 - $180,000 per year

    Flexible hybrid working arrangementsWhat you'll doManage the design, planning and implementation of technical solutions, ensuring alignment with best practice IM/ICT design and delivery frameworks.Specifies and designs complex systems and recommends appropriate design standards, methods and tools, consistent with agreed enterprise and solution architectures...