Customer Support Program Administrator

3 days ago

Melbourne, Australia Percepta International Full time

Customer Support Program Administrator
AU-VIC-Melbourne

**Description**:** Position Summary**

The role of the Customer Support Program (CSP) Administrator is to assess requests for financial assistance once a customer’s vehicle is no longer covered under the Automotive Express New Vehicle warranty both in Australia and New Zealand. The CSP Administrator reviews claims to ensure they are being claimed against the correct category, using the correct repair method and that the Dealership is claiming the correct standard repair times in line with Automotive Workshop and Warranty Policy Manuals. The CSP Administrator reviews all pertinent information relating to the customers experience and adjudicates on the percentage of assistance provided by Automotive Australia towards the cost of repairs required for the vehicle. The CSP Administrator liaises with the Automotive Australia Service Engineering department & Automotive Dealerships to resolve Customer Support Program requests.

**Duties and Responsibilities**
- Maintain strong relationships with our Automotive Dealership partners as well as our Automotive partners.
- Respond to CSP Prior Approval contacts within 24 hours, courteously, with the goal to minimize the number of contacts required to complete a review for financial assistance.
- Review Professional Technical System (PTS) and Technical Assistance Center (TAC) responses whilst staying abreast of Technical Service Bulletins to ensure the correct repair methods are being applied by the Dealer network to effectively repair vehicles.
- Use Servis2 Prior approval system to communicate with and adjudicate on requests for financial repair assistance.
- Supports the region and Automotive Customer Service Departments by providing insights around emerging mechanical trends and helping Automotive Service Engineers (FSE) understand where Dealerships may need diagnostic assistance.
- Provide ad-hoc technical support for the CRC in lieu of the technical coordinator where required.
- Provide CSP guidance, training and feedback to the CRC to ensure best practice.
- Reporting and project support as needed.

**Education**
- Certificate 3 in automotive mechanics (Light Vehicle/ Heavy Vehicle)

**Experience**
- 5+ years of mechanical experience (including apprenticeship) required.
- 12 months Dealership experience (preferred).
- Exposure to warranty administration & service advising is an advantage.

**Skills**
- Strong communication and interpersonal skills including the ability to negotiate and empathise.
- Process driven with strong attention to detail.
- Excels at prioritizing, multi-tasking and meeting deadlines in a fast-paced environment.
- Proficient in data entry.
- Ability to demonstrate tact, good judgement and decision making.
- Understanding technical based bulletins, work shop manuals and warranty policy manuals
- Technical & diagnostic experience (experience with late model Automotive beneficial)

**Other**
- Must be available to work varied shifts
- Occasional overtime required

  • Administration Officer

    2 weeks ago

    Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Help us set the benchmark for GP training nationally - $84,445 plus 10.5% super and salary sacrifice - Full-time permanent role - East Melbourne location with genuine wfh options **About the RACGP** The Royal Australian College of General Practitioners (RACGP) is the voice of general practitioners (GPs) in our growing cities and throughout rural and remote...

  • Administrator - Carer Support Program

    3 days ago

    Melbourne, Australia Access Health and Community Full time

    Permanent fulltime position, Inner East - $35.50 hr, NFP with salary packaging benefits & work life balance - Collaborative, and highly supportive team environment **About Access Health and Community** With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent...

  • Program Administrator

    3 days ago

    East Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Education and Training Training Operations Flexible location Full Time, Fixed Term 30/4/2025 $78, 009 + Super + ability to salary package up to $15,900 tax free for living expenses under the RACGP’s health promotion charity status Full time, 14-month fixed term opportunity Flexible location with WFH opportunities About the role As our Program Administrator...

  • Program Administrator

    5 days ago

    Melbourne, Australia Granite Consulting Full time

    12 month fixed term contract with possibility of extension - Melbourne based - hybrid role - Innovative program of work Our client is a leading national retailer undergoing a major transformation with innovation at the forefront of their mind. They are looking for an experienced Program Administrator to support the team with a major program of work. **Key...

  • Program Administrator

    2 weeks ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Office Administrator

    3 days ago

    Melbourne, Australia Elevate Support Care Full time

    **Purpose of role** Administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The tasks of the office administrator will include bookkeeping and mentoring office assistants. The office administrator ensures the smooth running of our company’s offices and contributes to driving sustainable growth **Main duties and...

  • Peer Support Dog Program Administrator

    5 days ago

    Melbourne, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: AV/1838497 At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to...

  • Student Services Administrator

    1 week ago

    Melbourne, Victoria, Australia Hays | Office Support Full time $60,000 - $90,000 per year

    Your new companyJoin a prestigious corporate organisation located in the heart of Melbourne's CBD and an equally leafy Hawthorn location. This organisation is known for its dynamic workplace culture, professional way of operation and commitment to delivering high-quality services across its operations. This is a fantastic opportunity to be the welcoming face...

  • Program Administrator, Acsc

    2 weeks ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Fixed-term - Part-time **Salary**: $33,000 - $37,500 **Grade**:Grade not specified **Occupation**:Health and allied health **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:6353 - At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by...

  • Administrative Support

    5 days ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Western Metropolitan, Various Job type: Part time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Nursing Reference: 20267 **ABOUT THE ROLE**: The role of the Administration Officer is responsible for providing high quality reception and administrative support to the Mercy Mental...