Administrator - Carer Support Program

Permanent fulltime position, Inner East
- $35.50 hr, NFP with salary packaging benefits & work life balance
- Collaborative, and highly supportive team environment

**About Access Health and Community**

With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most.

**About the role**

An exciting new opportunity to join our thriving community health care organisation and work within a truly supportive and valued based culture and engaged workforce as the Program Administrator. We are seeking a star administrator to provide efficient administrative support to assist our team in the provision of individual and group respite, as well as social services to the Carer Support program clients within Access Health and Community.

The Carer Support program offers flexible in home respite or centre based respite support during the day. Hours are mainly Monday-Friday 9am - 4:30pm. Our qualified staff provide individualised care and support to assist each of our clients (and their carers) to stay active, connected, involved and independent at home.

**What you will be doing**
- Managing staff rosters and scheduling client in-home respite sessions including liaising with Respite Assessor
- Assist carers and clients in providing information about any changes to regular service provision, such as changes to transport arrangements, or changes to session times
- Managing attendance records and undertaking Trak data entry
- Maintain accurate client records and documentation for individual and group activities
- Provide friendly and welcoming support to clients within the centre and answer calls in a friendly welcoming manner to ensure an efficient service to all stakeholders and clients
- Managing purchasing food and liaising with caterers
- Conducting daily opening and closing procedures
- Check Food Safety and COVID-19 cleaning and PPE supplies are available to staff
- Undertake other general administrative duties to assist our carers

**What you will bring**
- Key Selection Criteria_
- Minimum of 3 years’ experience in an administrative role within an aged, disability or community program
- Previous administration experience and customer service skills essential
- Experience in managing time effectively, prioritising daily tasks and other requests
- Accurate and quick data entry skills, able to work with deadlines and strong ability to multi-task
- Strong attention to detail, communication and relationship building skills
- Experience working with Aged Care clients, home care packages and the Commonwealth Home Support Program (CHSP)

**Attributes**
- Experience with rostering
- Knowledge of Care Planning
- An ability to work sensitively with people of diverse cultures, abilities, ages, sexualities and gender identities
- Effective time management and strong analytical and problem solving skills
- Demonstrated behaviours consistent with Access Health and Community values

**AccessHC Culture & Benefits**

**_ The reasons why people love working at AccessHC:_**

Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.

**The position encompasses an extensive range of benefits that are on offer;**
- A truly supportive and valued based culture and engaged workforce
- A culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
- A commitment to ongoing professional Development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave Loading

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**Access Health and Community have an authentic commitment to the health and wellbeing of our staff**:
**_Wellbeing Connector Program _**

A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health

**_Personal Resilience Plans_**

Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress

**_Wellbeing Information Sessions_**

Access to recorded Wellbeing Sessions: staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients

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