
Service Desk Analyst
2 weeks ago
**Brennan. Where true performance thrives.**
At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
**Why join Brennan**
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
**True rewards**
In addition to competitive remuneration, Brennan offers extensive benefits, including:
- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development
**The role**:
Due to growth, we are looking for an experienced Service Desk Analyst to join our friendly and high-performing team**in Melbourne. This role will require 5 days a week onsite at a dedicated new client located in Richmond. In this role, you will perform troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.
This role will require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 8:00am - 6:00pm (Sydney time) and the option to work one weekend day a month (on average).
**Key Responsibilities**:
- Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
- Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
- Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
- Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
- Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
- Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified
**What skills and experience you bring**:
- 12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
- Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
- Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
**Technical skills in all or some of the areas below**:
- Windows 10/11 User Interface
- Office365 Administration and 'How Do I?' queries
- Azure Administration
- Hardware Support - CPUs, RAM, and Motherboards
- Monitors & Peripherals - Installation, Connectivity & Configuration
- Computer Peripherals - Interfaces, Cables & Connectors
- Printer Installation, Configuration & Troubleshooting
- Networking & Connectivity
- Network Protocols & Devices
- Mobile Devices
- Storage Devices & Media
**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.
**Brennan** is an equal-opportunity employer
-
Service Desk Analyst
2 days ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...
-
Service Desk Analyst
2 weeks ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...
-
Service Desk Analyst
3 weeks ago
Melbourne, Victoria, Australia Service Stream Full timeJoin to apply for the Service Desk Analyst role at Service StreamJoin to apply for the Service Desk Analyst role at Service StreamGet AI-powered advice on this job and more exclusive features.We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an...
-
Service Desk Analyst
3 weeks ago
Melbourne, Victoria, Australia Service Stream Full timeJoin to apply for the Service Desk Analyst role at Service StreamJoin to apply for the Service Desk Analyst role at Service StreamGet AI-powered advice on this job and more exclusive features.We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an...
-
Service Desk Analyst
2 weeks ago
Melbourne, Australia Technology People Australia Full timeService Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...
-
Service Desk Analyst
2 weeks ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...
-
Service Desk Analyst
2 days ago
Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per yearPrimary LocationWA - Welshpool Job Description SummaryNew opportunities in Melbourne VIC and Welshpool WA About the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially...
-
Service Desk Analyst
2 weeks ago
Melbourne, Australia Granite Consulting Australia Full timeThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way. Essential: - Minimum of 2-3 years’ experience in an IT support/helpdesk/service...
-
Service Desk Analyst
6 days ago
Melbourne, Australia Technology People Australia Full time**Service Desk Analyst** - South Melbourne - Outstanding leader - $61k - $65k + super + on call allowance **About the company** Technology People have partnered with a leading supplier of media and communications in Australia. With almost 100 radio stations under the brand alongside over 90 free to air TV signals, this business impacts over 10% of the...
-
Service Desk Analyst
5 days ago
Melbourne, Australia Australian Government Full timeSalary: $85,559 - $92,324 - Location: Adelaide, SA,Brisbane, QLD,Bunbury, WA,Canberra,Melbourne, VIC,Perth, WA **Job Number**:EXT-APSL-2025-810 **Classification**:APS Level 5 **Salary Range**:$85,559 - $92,324 +15.4% Superannuation **Job Type**:Ongoing,Non-ongoing **Employment Type**:Full-time **Group/Division/Branch**:Technology and Digital Programs /...