Receptionist

**Position Description - Receptionist (Brighton Site)**

**_Care without Compromise_**_ _**
Reviewed January 2025

**Position Title**:Receptionist **Reports To**: General Manager

**Supervising**:NA **Liaises With**:
Residents and resident

families/advocates, employees,

contractors, public

**Employment Instrument**:Mayflower Health and Aged Care Employees Enterprise Agreement 2021

**Classification**:Wage Skills Group 4 and 6

**Our Vision: Care without Compromise**

**Our Mission**:_“Mayflower with staff works as one to enhance quality of life choices in all aspects of _**

**_care delivery”_**

**Our Values**:_Compassion _**We care for those in need with empathy and understanding

**_Excellence_** We strive for quality and distinction

**_Integrity _**We are honest, ethical, and sincere

**_Respect_** We recognise the value, uniqueness, and dignity of every

**Position Purpose**:This position responsible for the day-to-day activities of reception, ensuring that

administrative and reception services are provided to residents, visitors and staff.

**Qualifications checks**

**and licences**:
**Mandatory**
- NDIS Worker Screening Check
- Full COVID vaccinations
- Cert III or higher qualification in Business or Administration

**Desirable**
- Influenza vaccinations

**Key Selection Criteria**

**Essential**:

- 2-3 years’ experience in a reception administrative role
- Proficient in the use of computer programs and social media platforms including Microsoft Office Word

and Excel
- Excellent customer service skills including the ability to empathise and support the needs of residents and

visitors
- Time management skills
- Proven ability to work both independently, and as part of a team

**Desirable**
- Experience working in a fast past person-centred reception environment preferably in a not for profit or

the care sector
- Experience with HumanForce, MEL (Learning and Development Platform) or other aged care software

**Responsibilities/Duties**

Quality Service - Manage general reception and associated administration duties
- Binding of visitor register books for facility when needed.
- Point of contact and management of incoming and outgoing parcel/ mail/courier

services for staff and residents
- Manage stationery supplies and ordering for Brighton RAC
- Assist Finance with general administration as required
- Assist residents with bookings for outings, making appointments etc
- Assist residents with lunch and dinner vouchers
- Maintain currency of Resident & NOK Mailing List, building and Resident Alpha List

**Position Description - Receptionist (Brighton Site)**

**_Care without Compromise_**_ _**
Reviewed January 2025
- Manage meeting room booking
- Organising training sessions and meetings
- Manage the allocation and ordering of uniforms, access cards and name badges
- Ensuring induction documentation is utilised and filed for team members and

agency workers.

Reporting and
Documentation
- Log maintenance concerns or identified faulty equipment and monitor progress to

completion
- Undertake regular reporting as required
- Maintaining up to date registers and records for team members
- Update RAC and ILU evacuation list

Communication - Preparing and coordinating internal and external correspondence
- Preparing meeting documentation including agenda’s, meeting minutes and

undertake minute taking duties as requested
- Maintaining staff noticeboards
- Respond the resident request using a person-centred approach

Leadership - Through interactions and duties maintain Mayflowers mission, values and policies

Compliance - Act in accordance with Mayflower values

Work Health Safety - Comply with the OHS Act 2004
- Take reasonable care to ensure your own safety, not place others at risk by any act

or omission, follow safe work practices and procedures, use and care for
equipment as instructed, not wilfully and recklessly interfere with safety
equipment, report hazards and injuries, and cooperate with Mayflower to meet
OHS obligations.

**Key Performance Indicators**
- No customer complaints regarding reception service, manner, or response time to queries
- Administration duties are completed on time and to a professional standard with accuracy
- Messages are passed on appropriately and responsively