Learning Support Coach

**Learning Support Coach**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Melbourne**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide quality, effective and timely technical coaching solutions to meet a range of business needs. The Learning Support Coach supports the continuous learning of front-line case managers through one to one and small group coaching in a live environment.

As part of the Customer Experience team and working closely with the operational claims teams they are also involved in the design, delivery, and implementation of a range of technical learning and development initiatives across the business.

This will be a full time, permanent position based in the Melbourne CBD office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Providing the highest standard of customer service to both internal and external stakeholders in line with EML values
- Work collaboratively with the claims operations teams to support and develop the capability of front-line case managers
- Deliver to the Design & Delivery learning strategy and learning priorities for each business unit.
- Support the Learning & Development and Customer Care Teams as required
- Provide effective customer-centric service across all aspects of L&D
- Assist with the structured development of Case Managers to deliver enhancements in case management and customer service
- Develop and deliver individual and group learning, and development initiatives as required.

**ABOUT YOU**
- Excellent understanding of the relevant statutory acts and associated regulations and guidelines.
- Excellent understanding of and current/recent experience working within the EML or Victorian scheme claims management operating model
- Proven experience designing and delivering coaching solutions to new and experienced staff in a workers compensation environment
- Strong people skills and confidence to deliver performance related feedback to the business
- Experience in training design, development, delivery, and evaluation in a similar business environment would be advantageous

**ABOUT EML