Learning Support Coach

1 week ago


Melbourne, Victoria, Australia EML Group Full time $60,000 - $90,000 per year

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Learning Support Coach, you will provide quality, effective and timely technical coaching solutions that address a variety of business needs.

You will work closely with frontline case managers, delivering one-to-one coaching in a live environment, and supporting their continuous learning and development. Through your guidance, you will help build confidence, capability and consistency, ensuring case managers are equipped to deliver the best possible outcomes.

As part of the Learning and Development team and working closely with our Medical Management claims teams you will be involved in the design, delivery, and implementation of a range of technical learning and development initiatives.

This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

  • Providing the highest standard of customer service to both internal and external stakeholders in line with EML values
  • Work collaboratively with the claims operations teams to support and develop the capability of front-line case managers in our Medical Management teams
  • Deliver to the learning strategy and learning priorities
  • Provide effective customer-centric service across all aspects of L&D
  • Assist with the structured development of Case Managers to deliver enhancements in case management and customer service
  • Develop and deliver individual and group learning, and development initiatives as required.

ABOUT YOU

  • Excellent understanding of the relevant statutory acts and associated regulations and guidelines.
  • Excellent understanding of and current/recent experience working within the Victorian scheme claims management operating model
  • Proven experience designing and delivering coaching solutions to new and experienced staff in a workers compensation environment
  • Strong people skills and confidence to deliver performance related feedback to business leaders

Internal employees only: To be eligible for this role, you must already be at EMLGrow Immediate level working towards advanced and have discussed an LSC development goal with your leader. This goal should be included in your development plan, with progress against it already underway.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

* A vibrant, collaborative innovative team culture

* Flexibility with opportunity to WFH when you are fully trained in your role.

* A corporate wellbeing program with discounted health insurance and gym membership

* Access to discounts at over 350 retailers through our Rewards Hub program

* Entitlement to an annual tenure and performance-based recognition reward

* Comprehensive learning and development support

* Companywide events to celebrate success.

* Quarterly Reward and Recognition Awards

* Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.


  • Sales Coach

    3 days ago


    Melbourne, Victoria, Australia Spectrum Coach Full time $80,000 - $120,000 per year

    We are Looking for a Sales Coach & MentorSpectrum Coach is a specialised consulting and coaching business dedicated to the New Homes Industry. We focus on helping builders and sales teams develop the skills and strategies needed to run a successful business.Our expertise lies in sales coaching and management, ensuring our clients can maximise performance,...


  • Melbourne, Victoria, Australia EML Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...


  • Melbourne, Victoria, Australia EML Group Full time $60,000 - $90,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our...

  • Seasonal Casuals

    3 days ago


    Melbourne, Victoria, Australia Coach Full time $104,000 - $130,878 per year

    Join the Coach Team at DJ's Melbourne– Seasonal Casuals WantedAre you passionate about fashion, customer experience, and working in a fast-paced retail environment? Coach DJ's Melbourne is looking for enthusiastic Seasonal Casuals to join our team for the upcoming peak seasonAbout UsCoach is a leading design house of modern luxury accessories and lifestyle...


  • Melbourne, Victoria, Australia Goodstart Early Learning Full time

    Role: Speech Pathology CoachLocation: Supporting services across Victoria West & TasmaniaEmployment Type: Permanent Full timeAre you passionate about:Working as a coach in partnership with educators and other early childhood professionals?Applying your speech pathology knowledge and expertise outside of a traditional clinical model?Working in unique, natural...


  • Melbourne, Victoria, Australia Victorian Government Full time $98,765 - $123,456 per year

    OverviewWork Type: Fixed-term - Full-timeSalary: Salary not specifiedGrade: Learning Specialist - Range 3Occupation: Classroom teacherLocation: Melbourne - Southern suburbsReference: Selection CriteriaSC1 Demonstrated expert knowledge of the relevant curriculum. Demonstrated ability to model exemplary teaching practice, including the teaching of literacy and...

  • Security Ambassador

    3 weeks ago


    Melbourne, Victoria, Australia Coach Full time

    Who We Are: Coach is a leading design house of modern luxury accessories and lifestyle collections, known for its heritage of craftsmanship and New York style. At Coach Emporium VIC, we deliver a premium shopping experience that reflects our commitment to quality, innovation, and customer care. We are seeking to hire 2x Part Time Security and Brand...

  • Career Coach

    4 weeks ago


    Melbourne, Victoria, Australia Hellomonday Full time

    We're expanding our coaching community and currently welcoming experienced career coaches to join our Coach Community. If you're passionate about empowering others, growing your impact, and working flexibly, this is your opportunity to be part of something meaningful.We provide career transition coaching through our cutting-edge Jobaccelerator platform,...

  • Peer Support Coach

    4 weeks ago


    Melbourne, Victoria, Australia Neuroqueer Full time

    OverviewJoin to apply for the Peer Support Coach (naarm/Melbourne) role at Neuroqueer1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Neuroqueer. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$30.00/hr -...

  • Peer Support Coach

    4 weeks ago


    Melbourne, Victoria, Australia Neuroqueer Full time

    OverviewJoin to apply for the Peer Support Coach (naarm/Melbourne) role at Neuroqueer1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Neuroqueer. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$30.00/hr -...