Workforce Compliance Lead

4 days ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH102760_1686635904

**Contact**

Kylie McManus

**Posted**

about 1 hour ago

**Opportunity**
Our client is a high profile asset management organisation working in telecommunications, utilities, and transport sectors. Due to growth, they are seeking a Workforce Compliance Squad Lead to join their Melbourne team. Reporting to the Resource Optimisation, Compliance and Planning Manager, you will be working in a friendly team to support the operational success for a number of key accounts in the telecommunications business unit, looking after a small team of 5.

**Key Responsibilities**
- Lead a small team of 5 allocating work and deliverables and managing team performance to SLA's
- Drive daily stand-ups and track progress
- Work with the Workforce Forecasting Planners and Operations Management
- Drive 12 month forecasts and compliance activities for technicians
- Management of team SLA's
- Operational day-to-day team coordination and escalation management for customers
- Coaching, mentoring, training and development
- Process improvement and continuous improvement activities for the team
- Assist Manager with operational reporting and procurement
- Performance reporting
- Work with a range of internal and client stakeholders and clients, a positive, professional customer-centric approach

**Success Measures**
- 2-3 years leading a small team (delegation of work and day to day duties) assisting the Manager responsible for people management
- 3+ years working in a high performing, fast-paced workforce operations/ resource operations team managing contractor administration
- Experience in telecommunications, utilities, engineering, construction and in workforce compliance / contractor management
- Outstanding customer service and escalations management
- Demonstrated experience using Power BI reporting and ability to extract data and juggle multiple bespoke and off the shelf systems (eg ServiceNow, ServiceMax, OFSC)
- Great interpersonal skills - ability to work with senior management and stakeholders at GM level, as well as external contractors and customers
- Mentoring and coaching mindset
- Ability to juggle a busy workload and priortitise tasks for a small team
- Be able to work onsite 3-5 days per week in the Melbourne CBD

Permanent career opportunity with training budget, leadership development programs, share matching, hybrid flexibility.

You must have full working rights in Australia and be able to pass a national police check.

**Apply

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