Workforce Compliance Application Specialist

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Service Stream are in the hunt for a new Workforce Compliance Application Specialist to join our team

About the Role

The Workforce Compliance Application Specialist will be the primary administrator and subject matter expert for our new workforce compliance platform, Beakon. This cloud-based system supports key functions such as contractor management, permit-to-work, incident reporting, risk management, e-learning, and audit processes.

The role focuses on maintaining system configuration, ensuring smooth operation, monitoring data integrity, and supporting users so they can effectively complete their compliance tasks within the platform.

This role is based out of our modern head office, across from Southern Cross Station, which offers a vibrant environment featuring a balcony, BBQ area, collaborative and quiet spaces, and plenty of natural light.

Key Responsibilities:

• Configure and maintain Beakon modules to meet business needs, including inductions, training, permits, contractor onboarding, and incident management.
• Manage user roles, permissions, and security settings to protect sensitive data.
• Create and update workflows, forms, and templates as required.

• Monitor system performance, resolve issues, and liaise with Beakon support when necessary.

• Act as the primary point of contact for Beakon-related queries.

• Provide onboarding, training, and ongoing support for staff, contractors, and managers.
• Develop and maintain user guides, training materials, and FAQs.

• Monitor data integrity within Beakon to ensure accurate and complete information is passed to downstream systems such as Power BI.

• Identify and troubleshoot any data issues or errors in coordination with IT or relevant teams.

• Direct users to the appropriate reports, dashboards, or teams for reporting and analysis queries.

About You:

• Experience with system administration or application support (Workforce Compliance, HSE, HRIS, or similar platforms).
• Prior experience with Beakon or similar workforce compliance systems.
• Experience in training and onboarding system users.
• Beakon platform availability and accuracy of data.

• Positive feedback from system users.

• Successful implementation of system/process improvements.

• Compliance KPIs met with no audit failures due to system administration issues.

Benefits of working with us include:

• Growth – We are growing and there are opportunities for your career development across our business units.
• Flexible working - all flexibility requests are genuinely considered. This position offers hybrid working.
• Discounts - Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.
• Paid leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

How To Apply

Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Feel free to email

for any inquiries on how we can best support you with reasonable adjustments to the recruitment process and a designated person will contact you regarding your inquiry.

Department

GBIS

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.