Receptionist - Full Time - South Eastern Animal

2 days ago

Clayton, Australia VetPartners Full time

**South Eastern Animal Hospital** - **Full Time Receptionist** **Wanted**

**South Eastern Animal Hospital** provides a comprehensive range of medical and surgical services for small animals in a friendly and caring environment. Our aim is to provide the best quality of care for all our furry patients. Our clinic is well equipped and we pride ourselves on going the extra mile whilst providing a fun and vibrant working environment where patient care is paramount. Culture is important to us and ours is based on respect, pride, empathy, resilience, fun and that little bit EXTRA. If you think you can get on board with our values, please, read on

**The Role includes**:

- Greeting clients and their pets and managing new patient registrations
- Scheduling appointments for multiple veterinarians
- Invoicing clients and collecting payments
- Ensuring every client leaves with a revisit appointment booked
- Processing pet insurance claims
- Providing administrative support to the team
- Assisting clients with retail sales of over the counter products
- Ordering and restocking of over the counter products

**Essential Criteria**:

- Reception experience - ideally in a similar environment eg. vet clinic, doctors office, hospital, dentist etc
- Friendly, warm personality with a strong customer focus and a soft spot for animals
- Excellent written and verbal communication skills
- Computer literate ideally with experience in scheduling appointments and managing a customer database
- Enjoy working as part of a team with the ability to work autonomously when required
- Great time management with the ability to multi task
- Ability to keep calm under pressure

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