Customer Service Representative

4 days ago

Kingswood, Australia TAFE NSW Full time

**TAFE NSW Life-Changing Careers**

**Customer Service Representative**

**Institute of Applied Technology - Kingswood Campus**

**Temporary Full-time role up to June 2026**

**Package valued at $74,816, includes salary ($66,212 - $73,085) plus superannuation and leave loading.**

At TAFE NSW, we are dedicated to life-changing impact.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

**We invest in our people.**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and flexible working options.

**About the role**

You will be required to operate on a rotating roster and be flexible around working hours, depending on business requirements. This may include some Saturdays as well as times outside standard business hours of 9 am - 5 pm.

**About You**

We are seeking a dedicated and dynamic individual with a proven ability to provide exceptional customer service and articulate presentations to students. You will demonstrate strong presentation skills, attention to detail, and a passion for supporting learning both over the phone, the virtual classroom, and face to face classes. Your enthusiasm for engaging with people in online classes to support students remotely is essential. You are approachable, confident, and proactive in contacting students, who are typically more mature learners. You are flexible in your approach, leveraging your previous experience in a high-volume service sector or customer support role.

You’re able to demonstrate proficiency in technology, including MS Office, and have excellent verbal and written communication skills.

Call Centre experience will be highly regarded.

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close Monday, 20 January 2025 at 11.55 pm**
- Your current resume (PDF)

**Targeted Question 1**

Describe a recent customer service situation you handled. How did you lead the situation and what was the outcome of this interaction? Can you recommend one improvement?

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you must be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

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