Ict Customer Support Officer

2 days ago

Macquarie Park, Australia Ashdown Consulting Full time

$35 - $53 p/hr + Super
- Quakers Hill
- 5 Month Contract / a lot potential for extension

**ICT Customer Support officer | 5 - Month Contract | $58 P/Hr incl. Super**
- $35 - $53 p/hr + Super
- 5 month Contract / with a lot of potential for extension
- Quakers Hill

**About the company**

This NSW government agency is a major service provider that strives to deliver a more consistent and efficient experience within the government. This government agency uses data and behavioural insights to drive improvements in government strategy, managing investment priorities, funding, and allocations.

**About the role**

The Field Services Support Officer / ICT Support Officer delivers and supports ICT services, involving the diagnosis and resolution of incidents and deployment of the department’s standardised infrastructure, hardware and systems. The role contributes to a high-performing team and acts to ensure excellent customer service and continuous service improvement.

**Key Accountabilities**
- Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support
- Provide and maintain ICT support services in accordance with the Department’s standards, policies and operating procedures and agreed service levels
- Participate in the deployment, maintenance and improvement of the Department’s standardised ICT systems
- Provide operational technical advice in accordance with the Department’s standardised ICT technologies, policies and operating procedures.
- Contribute to the improvement of ICT services through the escalation of relevant incidents, requests and problems
- Provide advice to principals, managers and others about the Department’s standard ICT technologies and services to assist their decisions about the effective use of available equipment
- Maintain accurate records in accordance with Departmental protocols.

**About you**
- 1 - 3 years experience working in an ICT Support role
- Experience troubleshooting
- Strong understanding of ICT systems and processes
- Relevant qualifications or certifications
- Excellent verbal and written communication skills.
- Permanent resident or citizen
- Per NSW Government policy all employees must be fully vaccinated.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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