Ict Support Officer

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

We are growing our team based at our Distribution Centre in Highland Park and are looking for talented individuals to join the Princess Polly team. Think you can help us in our journey of becoming the best online shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you.

Are you passionate about tech, thrive in fast-paced environments, and love solving problems on the go? Join Princess Polly as our ICT Support Officer supporting our high-performing Distribution Centre and wider business.

You’ll act as the go to tech expert, supporting end users and ensuring our systems are running smoothly and securely. Reporting to the Director of Technology, we want someone who is proactive, solutions-focused, and loves working in an agile environment with cutting edge technologies.

**What you’ll be doing;**:

- Providing on-the-ground tech support for our DC team and wider business operations.
- Troubleshooting IT hardware including scanners, label printers, barcode scanners, and PC stations.
- Administering and maintaining our internal cloud infrastructure (AWS, Azure, Google Cloud).Monitoring cybersecurity risks and taking proactive action to mitigate them.
- Managing the network environment - routers, switches, Wi-Fi, and more.
- Supporting custom internal tools and systems such as Polly Portal and Gift Card Management.
- Ensuring SOX-compliant user access provisioning and reporting.
- Staying up to date with tech trends and bringing innovative support ideas to the table.

**Key skills and experience we’re looking for**:

- Strong experience in ICT support, ideally in a fast-paced agile environment, warehouse or logistics environment would be highly desirable.
- Confident troubleshooting both Windows and macOS systems.
- Experience supporting mobile devices (Android and iOS).Solid knowledge of Microsoft 365 and Google Workspace.
- Understanding of cybersecurity best practices.
- Strong communication skills to explain technical concepts clearly.
- Self-starter who works autonomously and is proactive with follow-up and escalation.
- Team player who thrives in a collaborative and high-energy environment.

We recognize that asking you to give 100% of yourself on daily basis, requires us to show you the love and offer a package that can only be described as best in class within the retail space today
- Amazing Employee Discount Program;
- The chance to work with like-minded trend-setting individuals;
- Positive Company Culture that celebrates both personal & company milestones;

Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make a daily impact on a global business. You have the opportunity to pursue your passion and plan your own future as part of our team

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

**#PrincessPolly #PursueYourPassion #PrincessPollyCareers