Service Coordinator

1 week ago

Melbourne, Australia Royal Freemasons Ltd Full time

**Make a real difference to the lives older people**:

- ** Use your creative and analytical skills to deliver quality customer service**:

- ** Free parking or easy tram stop at door**:

- ** Reap the rewards with optimum salary packaging benefits**

**About the Role**

We are seeking a motivated and resilient Rostering Expert to join our dynamic Community Services and Well-being Division. Working closely with Support Workers and Care Management Team to coordinate services for Home Care Package (HCP), Commonwealth Home Support Program (CHSP) and Privately funded consumers. Contribute to the improvement of processes and systems to provide the highest quality care to people where and when they need it. This position is Monday to Friday, based at our Moubray Street Prahran office and working from home.

**Key responsibilities are**:

- Coordinate staffing within consumer needs and preferences and organisational KPIs
- Daily contact with Support workers and consumers, providing prompt and positive customer service and direction
- Support Royal Freemasons strategic growth plan

**Key Requirements**
- Excellent customer service and attention to detail
- Rostering/scheduling experience
- Ability to prioritise workload
- Work independently and support the team
- Outstanding problem-solving ability with a ‘can do’ attitude
- Community Aged Care knowledge
- Comfortable learning new computer systems
- MS Office competent

Desirable but not required:

- Second language
- Experience using Healthmetrics eCase PHC
- Experience working during system upgrades, providing end user feedback to the System Administrator

**Benefits**:

- Salary Sacrifice up to $15,900 -increase your take home income.
- Further learning and career development opportunities
- Paid Study Leave
- Flexible working arrangements
- MOCATS Traineeships

**NDIS Worker Screening Check (includes Australian Federal Police Check)**
Royal Freemasons is a NDIS approved provider. As part of the NDIS scheme, employees, contractors, labour hire and volunteers must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement as well as an **International Police Check** for those that have lived overseas for 12 months or more within the last 10 years.

**Mandatory Vaccines **All aged care workers must be vaccinated against Covid-19 and encouraged to receive the Flu-Vaccine, all successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.

**Recruitment Agencies are requested to kindly NOT contact us**

Royal Freemasons are committed to providing and maintaining a workplace that is safe and without risks to health. This includes a smoke free workplace, covid-19 and influenza vaccine program.

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