Administration Assistant

**_We're on the lookout for a dynamic Administration Assistant to add flair to our vibrant workplace. The position is a casual role based at our Wellington Views aged care home in Hobart, Tasmania. _**

**Who we are**:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is**:Everyone deserves the right to a life well-lived, with dignity and respect.**

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

**_About the Role:_**
The Administration Assistant provides general administrative support to both the General Manager and the facility. The position has direct responsibility for managing general office administration, reception, rostering, and associated support services. The Administration Assistant is responsible for liaising with employees, contractors, volunteers, visitors, residents, and their families at the facility.

**_Administration & Operational Key Duties: _**
- Provide a customer-focused reception service for the facility and promptly respond to or direct enquiries.
- Provide general administrative support to the General Manager (and other managerial employees), and perform a range of administrative tasks including but not limited to typing, photocopying, filing, answering telephone enquiries and general office duties.
- Roster employees using Time Target in accordance with the facility’s staffing requirements.
- Review timesheets against the roster as required by the General Manager.
- Source and roster replacement staff in the event of illness or unexpected absenteeism.
- Ensure timely response to all enquiries, and refer any compliment or complaint to the General Manager.
- Manage and order office and other general facility supplies to ensure efficient delivery of administrative services to the facility and residents.
- Develop reports and take accurate minutes of meetings as required.
- Arrange distribution of the facility resident newsletter as required.
- Maintain the key register and organise individuals to sign the required forms in relation to allocated keys.
- Collect mail each morning and distribute to staff and residents.
- Ensure outgoing mail is dispatched by the end of each working day.
- Manage and maintain facility evacuation kits.
- Any other task not defined but within the employee's skills, as directed by the organisation.

**Requirements**:
**Essential**:

- Minimum Certificate of Education or equivalent.
- Knowledge and experience of office procedures.
- High-level customer service skills.
- Advanced computer and word processing skills.
- Cash handling and banking experience.
- Current NDIS Worker Screening or National Police Certificate as applicable at the facility (or ability to acquire).
- Recognised qualification (Cert III) in business administration.
- Experience in residential aged care administration.

**Desirable**:

- Experience in rostering/ sick leave and holiday roster management.

**Benefits**

**What we can offer you**:

- Competitive salary and entitlements.
- Pay incentives including not-for-profit salary packaging.
- Meaningful work in a purpose-driven organisation.
- Long-term employment in a recession-proof sector.
- Learning, development, and growth opportunities.
- Discounted private health insurance.

**Our purpose**:
To care for the elderly in our communities in an environment of respect, value, and belonging.

**Our Values**:
**Respect - **Treat all people with fairness and dignity
**Care -** Look after and protect the elderly, and each other
**Teamwork -** Encourage, cooperate, and build trust
**Courage -** Do the right thing, even when it’s difficult
**Integrity -** Be open, honest, and trustworthy
**Innovation -** Think differently to solve problems.
**Excellence -** Drive quality to continuously improve.