Customer Service Consultant

Unique opportunity to join the Westpac Group
- Multiple, permanent full-time roles available within Mortgage Operations
- A competitive reward, multiple benefits and training will be provided

**What’s in it for me?**

We want you to love what you do - and where you do it. You’ll be paid competitively, while being in a great position to grow your career - with a range of online learning, training, and career planning tools available to you. Some of the best banking, wealth and insurance benefits that are out there will be on offer - and you can even take paid volunteer leave or secondments as well.

Furthermore whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled

**How will I help?**

Westpac Group’s purpose is Helping Australians Succeed - it’s what we do, who we are and why we come to work every day. In this Contact Centre role you will provide accurate and timely responses to simple and complex inquiries for Westpac Group Mortgage products and services. Furthermore, you’ll focus on best servicing our clients over the phone by using both systems and processes efficiently and accurately within agreed service levels.

As part of the Mortgage Operations team, you’ll be paramount to helping contribute the delivery of Westpac’s vision by responding to and resolving a variety of phone-based requests and enquiries from across the banking network, brokers, solicitors, and builders.

The roles will be based at our Kogarah site and will benefit from flexible working arrangements after training based on experience and tenure.

**What do I need?**

You will have previous experience working in a fast-paced environment, delivering excellent customer service in line with agreed service levels. Additionally, you are a creative problem solver and will strive to find the best possible outcome for your customers.

You will have the ability to manage multiple priorities with a high degree of accuracy and will be adaptable and comfortable to work in an evolving environment. Furthermore, you’ll be a team player who is able to build professional relationships easily. In addition, the requirements below will also be highly regarded:

- Clear and professional verbal, and written communication skills
- Can do attitude with a growth mindset
- Strong interpersonal skills with a focus on collaboration, co-operation, and communication
- Resilience and adaptability to change, able to work in a challenging but rewarding environment
- Experience working in Contact Centres and understanding of performance metrics would be desirable

**This is a phone-based contact centre role that operates on a rotational shift roster between the hours of 8:30 am - 7:30 pm Monday to Friday and 8:30 am - 8:00 pm Monday to Friday (daylight savings). To be eligible for this role you must be available during these times and to commute to the location.**

**What’s it like to work there?**
When you join, you’ll become part of the broader Westpac Group family - where we aim to be a friendly, switched-on team working for a single purpose - Helping Australians Succeed - it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility

**How do I Apply?