Wellbeing & Transitions Manager Kogarah
2 weeks ago
Located in Kogarah, St Patrick’s Green is home to The Bethany, a boutique residential aged care home which is integrated with our independent living units to create a supportive seniors’ village.
Our welcoming community is what makes St Patrick’s Green such a great place to live. Whether you prefer peace and quiet or are looking for social and lifestyle options, St Patrick’s Green allows you the freedom to live life on your own terms.
The precinct brings to life **our Better Together® social model of ageing well,** which offers a continuum of care and support services in a range of accommodation options in one location.
**What we offer**:
We value our Residential Communities teams and the wonderful work they do. You will enjoy an enviable range of benefits, including the following:
- Competitive Remuneration Package
- Attractive Performance based incentive
- Enjoy additional yearly **Well-Being and Community** leave days
- **14 week paid parental leave**, with equal benefit for both parents **PLUS **our Bump to Baby program - an employee support service connecting you to a team of maternal health experts, midwives, and nurses
- **Employee Assistance Program - **support and assistance for you and your partner at those times in life when you need it most
- Attractive **employee discounts** on Australian Unity Banking products, Private Health and General Insurance.
**Your New Role**:
In your new role as our Wellbeing and Transitions Manager, you will engage with current and prospective residents and families; advising on suitable care and service options and provide support through the resident's journey with Australian Unity.
Responsibilities will include:
- Supporting planned and unplanned customer transitions and advising residents and families of the most suitable care/service options to meet their needs
- Providing a meaningful and seamless experience for the resident; focusing on their goals and facilitating a warm transition to care
- Maintaining and maximizing resident occupancy levels; monitoring referrals/sales inquiries and ensuring a high-level customer experience
- Developing strong relationships with the co-located Retirement Community and wider teams
- Building a strong referral network of service providers, health professionals, community groups and other community partners to support referral channels
**About you**:
Above all, you will be an accomplished Sales and Relationships Manager, who can develop and drive our sales strategy, whilst demonstrating our Values of **Bold, Warm and Honest.**
Does this sound like you?
- Demonstrated experience in Aged Care, Nursing, Social Work or Allied Health would be highly regarded
- Proven sales experience with the ability to develop effective relationships and convert referrals/consultations into customer growth
- Knowledge of Aged Care admissions and/or funding including the ACFI (Aged Care Funding Instrument) would be highly regarded
- Proven ability to think outside the box when identifying and engaging alternative referral channels
- A current driver’s license required for travel to community service providers and events
- Fully vaccinated for Covid 19
You will join our Residential Communities family, with the support of our exceptional leadership team and the backing of a trusted Mutual with a rich history of over 180 years of delivering **Real Wellbeing.**
You will truly have an opportunity to guide and develop the success of leading a unique property and customer care model, where your career will know no limits.
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