Team Leader Customer Experience

2 days ago

Kogarah, Australia Georges River Council Full time

**About Georges River Libraries**

At Georges River Libraries, we foster a vibrant community where people come together to share ideas, knowledge, and experiences. Our inviting spaces provide a range of resources, including books, manuscripts, photographs, films, maps, and our unique 'Library of Things.' From quiet reading rooms to bustling media labs, our libraries offer an ideal environment for discovery, socialising, and play. Our friendly team is dedicated to assisting our community with their library and resourcing needs, helping inspire their world.

**About the Opportunity**

**What we Offer**
- Permanent full time - 70 hours per fortnight
- Salary from $87,770.80 - $101,695.64 per annum plus 11.5% superannuation
- Deliver innovative services that promote and support our community.
- Health and Wellbeing paid leave
- Fitness Passport Program offering discounted membership for you and your family to selected facilities
- Employee Assistance Program
- Salary Packaging Options
- Sponsored Study Program
- Parental Leave and Support
- Employee Rewards Program
- Ongoing Education and Resources
- Tertiary qualifications in Library and Information Science or equivalent
- Current Working with Children Check.
- Demonstrated experience in providing a quality customer focused service.
- Demonstrated experience in the development, delivery and evaluation of a training programs for staff.
- Demonstrated analytical, time management, organisational, financial, project management and creative problem-solving skills.
- Demonstrated experience in supervising a team, including an ability to provide performance feedback, guide others through change and implement innovative approaches.
- Highly developed oral and written communication and interpersonal skills, including effective negotiation, consultation and consensus building.
- Demonstrated experience using Microsoft Office Suite as well as content management systems and technology in a public library or equivalent setting

**Desirable**
- Current NSW Drivers Licence (Class C).
- Leadership experience in a public library.
- Experience leading projects with a diverse and multicultural client base.
- Experience in troubleshooting library equipment including public access computers.
- Experience in marketing or promotion of Library services, events and programs.
- Ability to speak an identified community language such as Arabic, Cantonese, Mandarin, Greek.

If you would like further information on this role, please contact John Taggart, Coordinator Library Customer Experience on 02 9330 9866.

**Applications must be completed and submitted via our website. Closing Date: Friday 21 February 2025 at 11.59PM AEST**
- Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community. _
- At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation._

  • Team Leader

    2 days ago

    Kogarah, Australia Westpac Full time

    **How will I Help?** As a Team Leader in our Mortgage Operations, which is a key part of our Group Operations team, you will be responsible for bringing our group vision to life by building a team of the best home loan experts. Mortgage Operations is a diverse operational business that handles originations, servicing and contact centre functions. The role...

  • Team Leader

    5 days ago

    Kogarah, Australia Westpac Group Full time

    Lead a team in Mortgage Operations - Based in Kogarah - Will be leading a "Start Up" Business Unit **How will I Help?** As a Team Leader in our Mortgage Operations, which is a key part of our Group Operations team, you will be responsible for bringing our group vision to life by building a team of the best home loan experts. Mortgage Operations is a diverse...

  • Team Leader, Dementia Specific Program

    1 week ago

    Kogarah, Australia 3Bridges Community Full time

    Join us on our journey to create a genuine impact for the community and beyond. 3Bridges Benefits - Flexible working arrangements - Salary packaging & novated leasing - Workforce wellbeing support provider - Career development & progression support - Employee referral and milestone reward programs - Complimentary annual flu vaccinations - Discounted OSHC...

  • Ect Room Leader

    1 week ago

    Kogarah, Australia Mini Masterminds Full time

    **Mini Masterminds Rockdale is looking for an influential **Full Time ECT Room Leader & Educational Leader!** **About Mini Masterminds**: At Mini Masterminds, we go beyond simply offering a safe and nurturing environment for our children. Our belief is that innovation plays a crucial role in the development of young minds. By exposing our children to...

  • Team Member

    3 days ago

    Kogarah, Australia 7-Eleven Full time $45,000 - $60,000 per year

    Do you love Slurpees and sustainable coffee? Well, so do we If that sounds like you, it's time to join the team at 7-ElevenWe're excited to announce the opening of our brand-new store in Kogarah NSW that is due to open in November 2025 and we're on the lookout for enthusiastic casual team members with morning, afternoon, and overnight availability to join...

  • Team Member

    1 week ago

    Kogarah, Australia EG Group Full time

    **Permanent Part-Time Employment - minimum 14hrs per week**: - **Location: Kogarah, NSW** We are currently looking for Team Members to join our frontline Fuel team at our **Kogarah**store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! As part of this role, we require availability on...

  • Team Member

    3 days ago

    Kogarah, Australia Euro Garages AU Full time

    **Casual Employment**: - **Casual Pay Rate: $31.84 + super + discounts**: - **Location: Kogarah, 2217 We are currently looking for Team Members to join our frontline Fuel team at our **Kogarah **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! **ABOUT THE ROLE** - Deliver brilliant...

  • Team Member

    5 days ago

    Kogarah, Australia St.George Full time

    **Team Member, Progress Payments - REQ 54899** - Permanent, full-time position - Kogarah location - Hybrid working model after training **How will I help? **Mortgage Operations is a key part of our Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on delivering ‘magic’...

  • Customer Manager, Idr Complaints

    2 weeks ago

    Kogarah, Australia Westpac Full time

    **Create your best future and join Westpac as a Customer Manager - Complaints, Internal Disputes Resolution** - Full time Permanent - Based in Kogarah NSW - Hybrid working arrangement - 3 days in office/2 days WFH **What’s the role?** The Customer Manager is an important role within Customer Solutions and is critical to achieving our goal to deliver a...

  • Customer Service Consultant

    2 weeks ago

    Kogarah, Australia Westpac Group Full time

    Unique opportunity to join the Westpac Group - Multiple, permanent full-time roles available within Mortgage Operations - A competitive reward, multiple benefits and training will be provided **What’s in it for me?** We want you to love what you do - and where you do it. You’ll be paid competitively, while being in a great position to grow your career...