Service Manager

Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives.

The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements. In GroupTech we're striving to be game-changing technologists, shaping the future of banking.

**How will I help?**

The Service Manager - IT Asset Systems is accountable for supporting the successful running of Technology Asset Systems to support our business. This role reports to the Systems and Reporting Lead and sits within the Integrated Product Services area of the I&SM business unit of Customer Service & Technology. You can work flexibly while training to upskill on new tools and technologies.

Your key responsibilities may include:

- Supporting of Technology Asset systems day-to-day and during projects (upgrades).
- Automating and simplifying the tasks and processes.
- Scheduling and managing system changes.
- Developing ad-hoc scripts for data extracts/ updates.
- Ensuring adherence to process and quality standards.
- Troubleshooting and managing fixes, ensuring regular customer communication and feedback.
- Working daily within the System and Reporting team to ensure system health and assessing impact from any changes or failures.
- Consulting with asset managers and reporting teams to ensure optimal outcomes.
- Working with wider Infrastructure teams to deliver specific outcomes.

**What’s in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**

To be successful in this role, you will have deep understanding of Service Delivery Operations, excellent communication skills and an analytical approach to problem solving.

In addition to this, your skills may include:

- Five years’ experience in service delivery operations and a broad range of IT platforms and disciplines.
- Thorough understanding of ITIL framework.
- Expertise in MS SQL,.Net or similar
- Experience with Power Automate or similar automation tools would be advantageous.

**What’s it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.