Service Delivery Coordinator

**WE ARE URGENTLY SEEKING THE RIGHT CANDIDATE FOR THIS ROLE**

**Service Delivery Coordinator - Position Description (Part of the Operations Team)**

**Please note: This is not a support coordinator role.**

At Disability, Mobility & Services (DMS), we pride ourselves in our work environment that is centred around integrity, collaboration and fun. We work hard and strive to exceed expectations. We operate as a small office in a family-run environment. We recognise the importance of surrounding yourself with like-minded and empathetic people while valuing multiculturalism, diversity and equality as core organisational values.

As and SDC, you will be required to implement plans and processes within operations to grow and deliver DMS services. You are required to lawfully carry out your duties, following requirements for DMS group/program/individual activities aimed at supporting and assisting persons with a disability in their living and/or community environment. You are expected to present a positive and professional image of DMS when interacting with clients, family members, advocates, service providers, funding bodies and the general community.

**Duties and responsibilities**:
**Applicants and Participants**:

- Managing end-to-end intake of NDIS applicants and participants including sign-up and exit
- Rostering appropriate support workers to meet individual Participant needs
- Developing and implementing strategies for Participant recruitment, retention and expanding new programs across current client-base
- Supporting choice and control across prospective and current Participants

**Support workers**:

- Supervising support workers and services provided to Participants
- Managing supports and services to ensure DMS is providing high quality NDIS supports to Participants
- Providing training in policies, procedures, and NDIS requirements to workers
- Rostering support workers to meet Participants' specific needs
- Maintain NDIS and DMS adherence to legislative and internal requirements
- Conduct internal audits to ensure competency and conduct is being adhered to at all times
- Contribute to ongoing development and maintenance of DMS policies, procedures, and WHS manuals

**Connections**:

- Build and maintain professional, Participant-focused relationships and with stakeholders in the community
- Promote DMS to facilitate greater public presence and awareness
- Assist in development of document creation
- Generate leads and referrals

**Qualifications & Experience**:

- Possess and demonstrate sound disability (or allied health/ welfare/ education field) experience, knowledge and/or training relevant to the position.
- Bachelor's degree in a related field and or an equivalent combination of education and experience equivalent to or greater than the Care Management Skillset.
- Ability to assess, identify, coordinate, and manage care services.
- High-level administration skills.
- Highly efficient and organised with proven time management skills.
- Strong engagement, influencing and negotiating skills.
- An effective communicator with excellent customer service skills and demonstrated problem solving abilities.
- Able to demonstrate your ability to work both autonomously and as part of a team.
- Self-motivated and outcome orientated, with the capacity to deal with multiple and at times conflicting priorities.
- Experienced in identifying appropriate services or resources and build effective relationships to work with multidisciplinary teams across health and community services sectors is preferred.
- Working in partnership with a client services coordinator, your role will include mentorship and collaboration in supporting you in the delivery of high-quality service.
- Working with children check
- NDIS Worker Screening Check
- First Aid and CPR
- Understanding of Workplace Health and Safety
- Excellent communication skills, including advocacy and report writing skills.

**Key Behavioural Indicators**:

- Dedication to achieve business goals.
- Demonstrating a genuine personal commitment for striving towards continued organisational improvement.
- Listening and responding to client/service needs within organisational guidelines.
- Handle stressful and adverse situations in a professional manner.
- Contribute openly and with confidence with other team members in a respectful and kind manner.
- Recognising internal and external feedback (be it positive or negative) as an opportunity for growth.
- Sharing a sense of accountability and responsibility.
- Demonstrating a genuine interest in personal and professional development.

**Salary**: $75,000.00 - $85,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person