Franchise Support Manager

**Are you someone who thrives on helping others achieve their goals?** **Are you looking for a role that helps you develop and progress for the future?** **Would you like to be part of a company with a 45+ years legacy of helping hundreds of thousands of children improve their literacy and numeracy skills for a better future?** **Up for the challenge? If so, read on**: Due to our continuous growth and aligning global business strategies, we are now looking to expand our talented, proactive and dedicated Franchise Business Development team to support the wider business. Founded in 1976 in Australia, Kip McGrath has been helping primary and secondary school age children all over the world to improve or extend their learning. With over 560 centres globally, we know what works and are proud and passionate about delivering and maintaining this. This Franchise Business Development Manager role will focus on driving business growth through strategic support, performance optimisation, and personalised business coaching. The aim is to ensure franchisees meet and exceed key performance indicators (KPIs), while fostering innovation and best practices to propel the Kip business forward. Hours: Fulltime, 35 hours per week (Monday to Thursday) **Job Type**: Permanent Location: Sydney office/hybrid **Benefits**: - Hybrid working - following the initial induction and training period, the work from home pattern is normally 2 days in the office 2 days from home. The days in the office are set to maximise collaboration between key members of the team, however flexibility will be key to this role. - EAP - Full Employee Assistance support programme. - Learning & Development opportunities. - Central location - Market Street, Sydney. Great location close to public transport. - Consolidated working week of 35 hours over 4 days (Monday - Thursday) for full timers, with one Friday for a few hours only, once a month on a rota system. - Social Events, including attendance at the Bi-Annual Conference and Gala dinner. **Key Responsibilities & Accountabilities**: - ** Provide Strategic Support**: Serve as the first point of contact for franchisees, offering guidance in areas such as business growth and development, marketing strategy, education initiatives, and software tools. - ** Drive Franchise Performance**: Collaborate with franchisees to monitor and improve compliance with business standards, ensuring all services meet quality and legislative requirements. - ** Coach and Develop Franchisees**: Provide coaching and mentorship to new and existing franchisees, encouraging continuous improvement and the adoption of best practices. - ** Build Relationships**: Cultivate strong, collaborative relationships across departments, stakeholders, and the franchise network to align efforts and share insights effectively. - ** Feedback and Reporting**: Attend regular head office meetings to provide updates and feedback on franchisee challenges, trends, and opportunities, ensuring transparent communication with key stakeholders. - ** Deliver Training and Events**: Lead training programs and workshops to enhance customer service, brand awareness, and franchisee capabilities. Take an active role in organising and delivering annual conferences, regional meetings, centre visits, and business development training sessions. - ** Maximise Performance**: Analyse franchise account data and deliver tailored strategies to optimise performance, achieving and surpassing KPIs. - ** Marketing and Business Support**: Provide franchisees with tools, guidance, and resources to execute effective marketing campaigns and drive local business growth. - ** Cross-Division Collaboration**: Work collaboratively with other divisions within the business to drive the best outcomes for the franchise network and ensure alignment with overall business goals. - ** Global Collaboration**: Work closely with the Global Franchise Services Team to ensure consistency in franchisee support, alignment with the brand vision, and the delivery of a unified strategy. - ** Report to Leadership**: Work closely with the Franchise Services Manager to align strategies and meet organisational objectives. **Required Education, Skills, and Qualifications** **Essential Criteria**: - ** Building Relationships**: Proven ability to establish and nurture strong relationships with stakeholders, clients, and team members. - ** Communication Skills**: Excellent oral and written communication skills, with the ability to engage and inspire confidence in others. - ** Resilience and Adaptability**: A resilient and emotionally intelligent persona, able to manage challenges with a positive outlook. - ** "Can-Do" Attitude**: A self-starter mindset with the ability to work independently and collaboratively as part of a dynamic team. - ** Planning and Organisation**: Sound planning and organisational skills to effectively manage competing priorities. - ** Work Ethic**: A strong, professional work ethic