Franchise Administration and Project Coordinator

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision.

Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In 2021, the Company’s milestones included a collaboration with Meta to launch Ray-Ban Stories smart glasses; the acquisition of GrandVision bringing 39,000 new employees into our family; expansion of our International Employee Shareholding community, and the launch of Eyes on the Planet, our strategic approach to sustainability.

In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

**The Role**

The Administration and Project Coordinator role operates across Luxottica’s Australian and New Zealand network ensuring that Luxottica Franchise Team supports the Franchise Network meeting its administration needs and bringing through to execution any projects required to support the Franchise Network.

**Main Responsibilities will Include**:
**Franchise Administration**
- Record management of all Franchise Partner data, required records and document control
- Maintenance and continual digitisation of Franchise Compliance Toolbox simplifying user templates, information guides and roadmaps for new franchisee sign ups, franchise renewals, transfer, or franchise termination of existing Franchise and Licence Agreements.
- Annual updating of the Disclosure Documents
- Update and maintain Franchise Compliance Toolkit as a digital version within Office 365 platforms
- Develop document controls and content approval processes controls for all franchise guides, Operations Manuals, Templates, Forms, and store visit file notes.
- Process various franchise on charges and credit requests via SAP
- Follow up on franchise financial obligations from debt to outstanding loans in order to ensure funds are collected timely and franchise partners information needs are met.
- Process various invoices as they become due via SAP
- Simplify access and search for all documents held within the Franchise Toolkit
- Ensure all franchise news updates, compliance documents and templates are easy to locate on Sharepoint Team Site or Communication site with relevant user access
- Create a framework to ensure that all regulatory obligations, internal procedures, and policies are communicated effectively and understood by everyone within the organization.

**Franchise Projects**
- Automate reporting of franchise compliance benchmarks, digitising BAU franchise compliance processes for internal and external stakeholders whilst cultivating a culture of engagement between franchisees and Luxottica cross functional teams.
- Work with internal and external stakeholders to execute projects as required whether organically as part of changes in the franchise processes/network or due to a need to meet business objectives.

**Franchise Partner and Field Team Engagement**
- Participate in Field team calls
- Respond to and support field team members queries
- Providing efficient responses solutions to enquiries from Franchise Partners
- Generate productivity improvements to the user experience of franchise model
- Ensure all franchise partner news updates, compliance documents and templates are easy to locate on Sharepoint Franchise Hub, Team Site or Communication site with relevant user access

**Formal Qualifications/Certification Required**:

- Business Degree (advantageous yet not essential)

**Knowledge & Skills Required**:

- Attention to detail
- Prior franchise experience advantageous
- Prior Administration and Project Coordination skills
- Demonstrate high level of customer service with the ability to translate regulatory obligations into simple and clear business initiatives for stakeholders
- Ability to build relationships internally and externally with key stakeholders
- Ability to communicate clearly and effectively verbally and in written text
- Ability to write reports, advices, business correspondence, policy, and procedure manuals.
- Displays a consideration and understanding of the importance of managing risk in achieving required commercial outcomes.

**What will be challenging in this role?**