Director, Franchise Business Partner

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Franchise Business Partner

About Franchise
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.

Overview:

This role offers a dynamic and energetic individual to enable customer participation in the Mastercard global ecosystem. Critical to Mastercard, Franchise enables the Mastercard network to scale and monetize our capabilities. With growing digitization, multi-rail opportunities and new customer segments, this role will offer exciting opportunities to reshape and drive existing as well as new businesses. It offers the opportunity to enable and scale business opportunities. The individual will have customer facing opportunities to enhance ecosystem performance, enabling value add to participants.
• They will work hand in hand with the Australasia Division and Countries Leadership and be engaged in strategy development, enabling deals with new customers/customer segments, driving performance optimization in the ecosystem
• They are customer-focused, enabling businesses to be conducted expeditiously
• They will lead and drive execution with internal stakeholders and external customers.
• They demonstrate business acumen, creativity in solutioning across traditional/core businesses, evolving digital, multi-rail and new payment flow opportunities
• They will communicate and provide thought leadership within the Division and to Customers
• They possess breadth of knowledge across all Franchise verticals, payments industry knowledge, regional experience
• They will be a Franchise expert and a valued advisor to the Business / Product teams

Accountabilities:
1. Proactively engage and provide guidance and ensure early engagement on strategy and execution of initiatives.
2. A trusted advisor and go-to person for internal and external stakeholders on Franchise domain
3. Deliver Franchise revenue from Franchise Solutions advisory services
4. Engage with Customers to build and deliver Franchise related services as well as generate sales leads for Mastercard Value Added Services
5. Be a strong collaborator with Account and Product teams to enable new opportunities in core businesses, processing initiatives, multi-rail flows, new customer segments (instalment providers, fintechs) that go to Extending the Franchise
6. Support measures to counter disintermediation, nationalism and localization threats
7. Provide thought leadership, drive resolutions and delivery of initiatives through cross functional engagements at Divisional, Regional and Global levels
8. Partner with Business Development, Product, Account Teams, Customer Risk, AML, Customer Delivery to create and implement solutions for strategic initiatives
9. Ensure Customer Onboarding is executed with CRM principles, within SLA timelines for a seamless and delightful customer experience
10. Ensure a risk-based approach for Customer engagements and business initiatives
11. Be well-versed with the regulatory landscape
12. Identify process efficiencies as well as improvement using automation and simplification technology
13. Participate in Division Management and/or Business meetings; communicate Regional strategies, initiatives, and best practices
14. Collaborate and communicate to ensure overall alignment across country, regional and global levels
Requirements:
• Possess a strategic and business mindset
• Successful track record in payments, translating strategies into large scale programs and adapting them across business and/or markets
• Demonstrated business acumen and learning agility
• Ability to work in a high paced team environment
• Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility
• Self-motivated, people-centric and results-oriented
• Demonstrated ability to work independently without direct supervision
• Demonstrated teamwork
• Possess strong analytical skills, detail oriented and ability to operate effectively in a complex global environment
• Possess strong verbal and written communication/technical skills in English
• Strong interpersonal skills - ability to influence/work cross functionally and across levels in a matrix organization

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.