Indigenous Call Centre Support

Indigenous Call Centre Support
- Team dedicated to support our Indigenous Community Customers
- Based in Adelaide (Bedford Park) or Sydney (Paramatta)
- Permanent position with Full time paid training provided

**How will I help?**
Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We are looking for people who are passionate about supporting Indigenous and remote communities and strive to help people to achieve their financial goals.

The Indigenous Call Centre team are dedicated to high-quality conversations servicing the everyday banking needs of our Aboriginal and Torres Strait Islander and Remote Community customers.

As an Indigenous Call Centre Support, you will provide service on everyday banking enquiries from Aboriginal and Torres Strait Islander customers. You will build genuine personal connections with your customers by connecting with sensitivity, respect and compassion.

**The role**
Take ownership of customer requests and issues and
- through to ensure customer satisfaction.
- Provide banking solutions to our existing bank clients and new direct clients.
- You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity.
- Manage relationships with referral partners and stakeholders across the business.
- Comply and remain up to date with industry compliance, policy and legislative standards.

Hours of operation are Monday to Friday between the hours of 9:00 AM - 6:30 PM.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- 5 years of customer service experience
- Strong customer focus and ability to delight customers
- Ability to effectively coach people at all levels of the organisation
- Ability to manage performance independently and deliver results as part of a team
- WBC skill and strong policy and procedure knowledge of virtual banking business is desirable
- Happy to commute and work onsite at our Bedford Park office

**What's it like to work here?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How to I Apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300003016441447