Operations Manager

TAFE Queensland Gold Coast Robina campus has opened its doors and is leading the way as a sustainable vocational institution in Australia. The Robina campus ensures that sustainability is embedded into every aspect of campus operations including campus design, course curriculum and student life.
The Robina campus is not just be a place of learning for our students, but a place for the community to come together. Students will practise their new-found skills, connecting with the local community at our live training facilities including Fitness Centre, Rooftop Restaurant, Coffee Shop and Conference and Banquet Centre.
This is your opportunity to lead a professional, innovative and enthusiastic Food and Beverage team across the following outlets all located within the TAFE Queensland Robina campus:
Seedpod Café is a vibrant and lively community café surrounded by garden beds and plenty of open air space to sit and chat with friends. Seedpod Café boasts high quality coffee, healthy food options and treats to nourish the mind, body and soul whilst embedding sustainable initiatives in our daily operation.
Green Fields Bar + Restaurant is the Robina campus's rooftop restaurant and bar offering guests a seasonal dining experience in a modern venue with unmatched hinterland views. It is a place where guests can unwind and enjoy fine wines coupled with locally sourced produce, and where menus are inspired by a commitment to sustainability.
Robina Events Centre features an innovative design and affordable excellence. TAFE Queensland Gold Coast's aim is to position the Robina Events Centre as a leader in eco-friendly venues.
Join us to work collaboratively with our highly experienced industry educators to form part of a unique student journey, which will guide and develop the future stars for the Hospitality industry.
Your Opportunity

**As the Operations Manager - Events, you will**:

- Effectively manage and lead the food and beverage operations of the campus, including restaurant, café and event centre, to ensure:

- a high quality client experience;
- excellent customer service;
- achievement of key performance indicators; and
- commitment to sustainability principles.
This position reports to the Director of Faculty
This is a Permanent Full Time opportunity
Key Responsibilities
- Ensure financial profitability, growth and success of the commercial outlets (event centre, restaurant and café) including:

- Maintain effective profit and loss controls including analysis and review of customer demand patterns that drive staff rostering and efficient management of labour costs
- Develop and monitor budgets for the café, restaurant and event space.
- Maximise food and beverage sales, working with the Sales and Events Coordinator to develop a sales strategy and implementation plan.
- Ensure the successful delivery of events for both external clients and internal TAFE Queensland events, communicating with kitchen and service staff, security and logistics staff as necessary.
- Work with the Sales and Events Coordinator to develop standard event packages.
- Prepare costings and menus with the Head Chef for standard and customised packages.
- Manage the day to day operations of the commercial outlets, including:

- Lead the F&B team and build a team culture in line with TAFE Queensland values by being hands-on in all aspects of the food and beverage operations, providing coaching and guidance to the team and ensuring a high level of staff engagement.
- Maintain customer satisfaction by ensuring timely management of enquiries and complaints and by seeking and responding to feedback.
- Maintain health and safety standards, including HACCP requirements.

**o Set up and maintain processes and reports to**: monitor customer satisfaction, manage stock and wastage ensure high standards of quality control and maintain operational efficiency.
- Identify, lead and model the ongoing training and development of staff.
- Work with the Director of Faculty to ensure that the outlets provide ability for seamless student work experience opportunities, providing high quality learning outcomes whilst maintaining commercial viability and an excellent customer experience.
- Establish and maintain relationships with external providers and negotiate competitive pricing and terms of trade.
- Consider the United Nations Sustainability Development Goals (SDGs) in all aspects of management and service delivery, including but not limited to sourcing food, ensuring the quality of produce, and reviewing the supply chain.
- Model and actively promote an ethical and safe work environment that supports a culture of best practice regarding health, safety, wellness and sustainability.

How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
1. Demonstrated experience of the key responsibilities in a similar role, including management of hospitality outlets and proven hands-on experience in the delivery and exe