Research and Customer Insights Manager

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Research & Customer Insights Manager, reporting to the Executive Manager
- Research Program & Insights, where you will work as part of team that creates real change.

A bit about your role

The Research & Customer Insights Manager is accountable for undertaking ground-breaking research and delivering Insights that create change in how nbn deliver products and customer services that exceeds customer expectations. The role will see you successfully build and deliver a portfolio which understands, as well as goes above and beyond the needs of internal & external stakeholders while ensuring quality, accurate, timely and actionable research is delivered for stakeholders and for senior leadership.

As the Research & Customer Insights Manager you will develop and grow strong relationships across multiple internal and external stakeholders, and strong and efficient working relationships with external research partners. The role’s goal is to evolve the organisational understanding of insights and levers to driver better customer outcomes.

Lastly, the role is responsible for developing best practice methodologies and leading analysis & reporting, resulting in deep and actionable research for nbn and the industry. Developing, delivering, and working across a variety of Research programs including quantitative tracking studies, voice of customer programs, ad-hoc program Research, qualitative Research and Driver modelling.

A bit about you

To be successful in the role of Research & Customer Insights Manager you will need to be conversant in a broad range of research methodologies and techniques with extensive experience in quantitative, qualitative and advanced research techniques.

In conclusion, the Research and Customer Insights Manager will work independently and proactively manage multiple projects simultaneously, while being flexible and able to respond quickly to changing needs and environments.

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation
- At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our _
- Covid-19 Vaccination Policy_
- ._
- At _
- nbn_
- our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the _
- nbn_
- network. _
- nbn_
- also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment._

Worker Type

Permanent

Time Type

Full time