Head of Research and Insights

**Head of Research and Insights - Sydney Office - Max term contract**

We have a fantastic opportunity for a Head of Research and Insights to join our Marketing Research and Insights team in Sydney on a 12-month parental leave max term contract.- Reporting to the Director of Marketing Strategy and Insights, this is one of the most cross-functional roles in the business, partnering closely with Product, Marketing, Commercial, Data, and Strategy across our Consumer, Agent and Enterprise customers.- You will have a passion for marketing analytics, audience measurement, data and research and bring that energy to work every day role-modelling a ‘customer first’ mindset.- In this role, you will blend your quantitative and qualitative experience with your understanding of digital-first/online business models. You relish establishing structure and processes, navigating ambiguity and supporting your team and marketing stakeholders through a period of rapid growth.***

**What will I be doing?**- Provide leadership, coaching, prioritisation and planning to ensure the success of the Marketing Research and Insights team and its engagement with customers
- Keenly engage with stakeholders to understand business needs whilst balancing team resourcing and responsiveness to the needs of the business
- Invest in developing positive working relationships with a wide range of internal and external teams so that an insight-led and customer-first mindset is integrated across the business
- Be an effective partner, leading the relationship with our external research agency
- Be a excellent communicator, synthesising and developing compelling and actionable insights for partnership with the business on varied projects
- Lead in designing and driving all marketing research and insights gathering and reporting to enhance our marketing and communications activity
- Motivate and inspire through data-led storytelling that helps unlock the “So what?” for Domain. Help guide this insight through to strategy and execution
- Be confident manipulating and analysing data and research to derive insights and accuracy and contact and build the analytics capabilities of your team

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**Essential Skills**
- Experience in introducing, leading and implementing qualitative and quantitative research and insight projects with cross-functional teams
- Experience in scaling and embedding high-impact bespoke research and tracking studies
- Highly effective communication and presentation skills
- Deep customer focus and understanding of marketing across both B2B and B2C audiences.
- Track record of working on multiple projects simultaneously in a fast-paced and hands-on environment with excellent stakeholder management skills
- Experience in managing and embedding Customer Trackers including but not limited to Brand and Comms trackers, NPS/VOC programs
- Proficiency in research tools like Qualtrics, Q Research Software, digital qualitative platforms, Excel, and G-suite.

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**Desirable Skills**
- Dual experience, with a background in both agency and large client-side organisations.
- Experience with data analytics/data tools like Tableau
- Experience with Audience Measurement including the likes of Nielsen, Roy Morgan, Ipsos

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**Why join us?**
- We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
- Flexibility tailored to you - so if you’ve recently made a sea change, work adjusted hours or like the idea of hybrid working, it’ll be perfect;
- Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.
- We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.***

**Who are we?**
- We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data. Changing the way people engage with property requires a team of diverse thinkers.***

**What’s next?**- _