Customer Insight Manager

If you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers?

We’re wondering the same thing.

**We built it. We launched it. Now, we run it**

Twelve months ago, we started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday Aussies. We added some curiosity and bravery. And we built a team of legends.

We’ve now launched the Bank, but it isn’t static. This is a journey that’s only getting started. Everything will be shaped by our customers, as we use insights to guide what features and functions, we build next.

**We need industry stirrer-uppers**

You know: non-conformers. Those who are compelled to do something different. Who care enough about the customer to ask the big questions no one else will. Who want to know what if. What if we tweaked this, or toggled that. You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new.

**Specifically, a Customer Insights Manager not boxed in by job title**

This role is critical in embedding a deep understanding of AMP Bank GO's customers into everything we do. You will lead the discovery, analysis, and communication of insights that shape how we design, build, and improve our digital banking experience for personal and small business customers.

Working hand-in-hand with experience design, product, marketing, and technology teams, you’ll help us track customer health, understand customer needs and behaviours, and turn data into meaningful action. Your work will ensure we continuously listen to our customers, act on their feedback, and deliver experiences that are personal, relevant, and impactful.

**What matters**
- Proven experience in customer insights, analytics, or CX research—ideally within financial services, digital products, or customer-facing platforms
- Proven ability to design and deliver research programmes and translate data into strategic recommendations
- Demonstrated experience developing personas, segmentation models, customer data dashboards, and behavioural analysis to support digital product development
- You are deeply curious about customers, and passionate about uncovering what drives their decisions, behaviours, and needs
- You have hands-on experience with research tools (e.g. Qualtrics, SurveyMonkey, Hotjar) and know how to run both qualitative and quantitative studies
- You are confident with CX metrics (NPS, CSAT, CES) and experienced in tracking customer health across journeys
- Proficiency in analytics and reporting tools such as SQL, Excel, Power BI, and Adobe is preferred
You bring knowledge of A/B testing, experiment design, and test analysis to support data-driven UX and product optimisation

**Imagine the lovechild of a fintech startup and a big four**

Agile and hands on meets established and fully resourced. That’s kind of who AMP Bank GO is.

We’ve just built a whole new, digital business from the ground up. We freed ourselves from legacy systems and ways, to build a brand-new bank. Only we’ve done it with the backing of the award-winning tech that fuelled Starling Bank’s success in the UK, and the financial muscle of AMP’s 175-year heritage.

But what we’ve built isn’t static - it’s living, evolving, and shaped by our customers. Every piece of feedback, every idea will push it forward, guiding what we build next to create something truly special.

**Take that. Add you. Shape who we become.**

Right now, we’re taking the best of AMP’s current culture, borrowing from successful neobank cultures and creating something entirely new. So, there are still a lot of unknowns.

But you’ll be part of the original squad, setting the tone for who we become. A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are.

And we’re 110% in this together. So, you won’t go it alone, but you will be called to muck in and play your part. This is no place to hide. We want your ideas to be heard and celebrated. It’s about moving fast, working together and being transparent in everything we do.

This is how we’ll make AMP Bank GO happen.

**It’s all of the fun, with none of the financial risk**

This is your greenlight to take a sledgehammer to traditional banking and build a meaningful digital business from scratch. One that’s so simple, smart and savvy, people write songs about it. Only, instead of the sleepless nights and cashflow worries that come with the startup phase, you’ll have the tools, money, team and salary of a fully-fledged business. It’s all of the fun of a startup, with none of the personal risk.

**So, roll up your sleeves. There’s work to be done.**

Sure, it’s going to be a fast, furious, challenging ride. It’s new for us too. But that’s the thrill of it. So, roll up your sleeves and burn your suit. There’s work to be done.

**Let’s build the bank yo