Customer Insights and Analytics Manager

3 days ago


Sydney, Australia Ampersand Full time

**Duration**: 12 Months

**Pay Rate**: $900 - $1000 p/d+ super

**Location**: Sydney CBD/WFH

**_Customer insights remit includes:_**
- Facilitating and delivering key qualitative and quantitative research into key customer and regulator issues across our portfolio
- Delivering market research design and delivery, including rapid production of reports with valuable insights
- Delivering a scalable voice of the customer program across journeys and operations
- Implementing whole-of-agency customer targets and metrics under a measurement framework
- Facilitating and implementing insights-led decision-making across the department to support service and product improvements, policy development and communication strategies and that place the customer at the centre of everything that we do
- Guiding best practice customer research and insights across the regulators in the department

**_To be successful in this role you will demonstrate:_**
- Tertiary qualifications in a relevant discipline such as business, research, social sciences, or communications and/or experience in a related role
- Experience delivering end-to-end quantitative and/or qualitative market research program
- Experience leading a team especially in developing and mentoring staff to become experts in research and insights
- Strong verbal and written communication skills, with the ability to present complex information simply and in an engaging fashion
- Creative problem solving and ability to interpret data to develop actionable insights
- Ability to work collaboratively with strong influencing skills to get results
- That you are flexible and adaptable, and can deliver quality and meaningful work in a fast-paced environment

For more information, please



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