Principal Client Relationship Officer

2 days ago


Brisbane, Australia Queensland Police Service Full time

Review, maintain and enhance business processes, Establishment Instructions, workflows and technological systems.- Provide sound and contemporary 'best practice' advice regarding client service and client relationship standards, business processes, contract management and performance frameworks.- Assist in the development and implementation of comprehensive service integration plans.- Participate in the design, review, enhancement and implementation of innovative business process strategies and the integration of the Customer Relationship Management system within the Protective Services Group incorporating continuous improvement strategies.- Manage projects, initiatives and an enhancement program of works associated with client relationship management strategies
- Contribute to the development of organisation-wide change management initiatives resulting from changes to operational policing systems.- Establish and maintain ongoing service improvement and quality control processes.- Provide leadership and direction to a multi-disciplinary group in a service delivery environment.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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