Service Specialist

1 day ago

Rhodes, Australia Nestle Full time

Nestlé enjoys a reputation as one of the largest FMCG companies in the world and we are driven by our purpose - enhancing quality of life and contributing to a healthier future. Our inclusive and high-performance culture is a testament to the great training, development, rewards, and recognition we extend to every member of our 5,000 strong Oceania workforce.

At Nestlé our culture is one of support, encouragement, and innovation. Work with household name brands such as Nescafé, Milo, Felix and Maggi. Play a pivotal role in the success of our business

Join a high performing workplace that embraces diversity and flexibility.

The Transportation team is looking for a Service Specialist to join the team. You will play a pivotal part of the team responsible for transportation operations, focussing on execution and scheduling elements of the transport plan. The objective of the service specialist is to identify, mitigate, and record actions as they relate to risks associated with on-time pickup and on-time delivery.

Within the team, the specialist will perform a variety of roles including tasks like shipping facility tracking, provider tracking, in-transit tracking, load recovery initiation, unload resolution, determining reassignment versus rescheduling, and providing value-stream level visibility to load status, among other transportation cost-and-service-based optimization activities for Nestle.

**Responsibilities**
- Provide oversight to all physical movements within a transportation plan to ensure on-time delivery
- Execute real-time analysis and decision making given exceptional situations associated with movement issues
- Facilitate visibility to stakeholders external to transportation group on load status and resolution action plans
- Implement market-based service strategies with respect to customer segmentation into daily problem-solving schemas

**Skills and experience**
- Demonstrated resilience to change
- Understanding of how to manage conflicting KPI's - Cost Vs Service
- Knowledge of Safety, Health and Environment, Quality Principles, regulations, and Best Practices
- Strong stakeholder management skills
- Can show commitment and a strong work ethic
- Good verbal and written communication skills

**Benefits**:
You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.

In addition, we offer:

- Varied career experiences and personalised development support
- Wellbeing benefits including vaccinations and health insurance discounts
- Diversity and Inclusion initiatives and program
- Paid parental and partner leave
- Purchase Leave Scheme
- Volunteering leave, Sports leave, Emergency Services leave
- Discounted Nestlé products

**Applicants must have full Australian working rights

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