Ict Operations Manager

1 week ago

Brisbane, Australia Downer Group Full time

**A new name, a bright pathway ahead**

Part of Downer Group, our newly formed Social Infrastructure and Citizen Services business unit brings amazing capability to the people of Australia and what matters most to them. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; _to enable our communities to thrive._

**Join us on the journey**

**What you’ll do**

You will contribute to the overall success of the ICT Operations at Sunshine Coast University Hospital with your experience, while also handling business-as-usual activities. Your responsibilities will include but not limited to:

- **Provide Tier III** and other support upon request from various stakeholders on-site.
- Provide technical recommendations, advice, and implementation support for ICT projects.
- **Manage relationships** between ICT, the local contract team, and the client.
- Effectively manage and mentor the ICT staff based at the local site.
- **Respond to ICT support escalations**, troubleshoot technical issues, and resolve data/configuration issues.
- Take ownership of the Incident Management ticket queue.

**What you’ll bring**
- Hold a tertiary qualification in Information Technology or equivalent industry experience.
- Demonstrate experience in leading ICT teams and managing team workloads.
- Provide proven experience in supporting Windows and Linux server operating systems.
- Demonstrate experience in working with project teams to successfully complete complex ICT projects.
- Exhibit experience in working with the ITIL framework and ITSM principles and processes.
- Show a proven ability to develop strong collaborative relationships with team members, peers, clients, and vendors.
- A desire to continually master new technologies.
- Showcase excellent problem-solving and troubleshooting skills.

**Why work for us?**

With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:

- Training and development to support your career.
- Flexible working.
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
- Positive and engaged team environment with a focus on your ongoing learning and career development.
- A diverse and inclusive work culture that values employee health and wellbeing
- Long-term, full-time position with a competitive salary along with a range of employee benefits.

  • Manager, Ict Operations

    7 days ago

    Brisbane, Australia Queensland Government Full time

    **Your Contribution: - Lead and manage the ICT Operations team to meet and contribute to the ECQ's operational objectives, through efficient use of allocated budgets and resources andthe provision of high service levels. - Plan, design, direct and coordinate ICT-related activities that align with the ECQ's ICT policies and strategies, as well as providing...

  • Ict Operations Manager

    1 week ago

    Brisbane, Queensland, Australia Downer Group Full time

    **A new name, a bright pathway ahead**Part of Downer Group, our newly formed Social Infrastructure and Citizen Services business unit brings amazing capability to the people of Australia and what matters most to them. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and...

  • Senior ICT Operations Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $94,210 - $118,518

    Senior ICT Operations ManagerThe role of a Senior ICT Operations Manager is pivotal in leading a team of technical staff to provide efficient ICT support services.Key responsibilities include:

  • Ict Operations Specialist

    2 weeks ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Information Technology Transition Project - Hybrid Work Environment (based in Brisbane) - 12 month contract with probable extensions Troocoo are working with this Qld Government Department to identify an experienced ICT Operations Specialist to join on an initial 12 month contract. **About the Role** The ITD Transition Project includes the implementation...

  • Ict Operations Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Troocoo Pty Ltd Full time

    Information Technology Transition Project- Hybrid Work Environment (based in Brisbane)- 12 month contract with probable extensionsTroocoo are working with this Qld Government Department to identify an experienced ICT Operations Specialist to join on an initial 12 month contract.**About the Role**The ITD Transition Project includes the implementation of...

  • ICT Operations Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeOperations Full time $86,000 - $110,000

    We are seeking a seasoned and accomplished professional to lead the smooth operation of our day-to-day ICT requirements.Key ResponsibilitiesThe ideal candidate will have great ICT knowledge, provide professional advice and support, and oversee a team of technical staff in managing infrastructure technologies, server administration, cloud transition, and...

  • Technical Operations Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $108,845 - $158,245

    As a key player in our team, you will be responsible for overseeing the technical operations of ICT systems.You will have proven experience working in an outsourced ICT environment and a strong understanding of supplier management. You will also possess excellent communication skills, including the ability to build professional networks and work effectively...

  • Strategic ICT Operations Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeestrategic Full time $120,000 - $180,000

    Job Title: Strategic ICT Operations ManagerThe primary objective of this position is to lead the development and implementation of ICT strategic plans that align with organisational goals.The ideal candidate will possess:Expertise in ICT strategic planning, strategy development, and architectural alignment within a complex environment.Exceptional...

  • ICT Service Operations Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeManager Full time $100,000 - $150,000

    Key ResponsibilitiesSupervise vendor partnerships and monitor performance against service level agreements.Provide expert guidance and advise on relevant digital and ICT legislation, policies, and procedures.Maintain beneficial professional connections, collaborate effectively with stakeholders, and compose high-quality documents.Coordinate internal and...

  • ICT Operations Professional

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $93,432 - $118,119

    About the Role:We are seeking a dedicated and skilled ICT Operations Officer to join our team.The successful applicant will be responsible for providing expert advice and assistance on maximising the potential of ICT operations within the school, including acquisition, installation, operation, maintenance, repair and replacement.Key Responsibilities...