Global Account Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

The Opportunity:
We’re hiring a full-time Global Account Manager based in West Meadows, Victoria to join Toll Group

Join a renowned global player and be at the forefront of shaping the future of freight forwarding.

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do.

As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions.

A day in the life of a Global Account Manager at Toll Group:

- Proactively ensuring exceptional service delivery and client satisfaction, identifying upselling opportunities, and swiftly resolving potential client issues.
- Regularly review external client reports weekly and conduct monthly audits of PO Booking, OBL Compliance, and No Agent Report to ensure operational excellence and client satisfaction.
- Utilise dashboards to monitor data integrity, guaranteeing accurate and reliable information management.
- Lead the preparation and execution of Client Implementation Plans, ensuring adherence to best practices and client-specific requirements, setting a high standard for service delivery.
- Drive seamless client integration by configuring clients in EDI alongside Sales, CRM, and operations, ensuring smooth transitions and optimized processes.
- Maintain comprehensive client profiles and visit records in CargoWise, fostering strong client relationships and personalized service.
- Conduct regular reviews of GP across clients, modes, and trade lanes to maximize profitability.
- Keep quotes and sell rates updated in CargoWise for efficient and competitive pricing strategies.

What You’ll Need to Succeed:

- Extensive experience in the Global Freight Forwarding industry, ideally in a similar position, with a deep understanding of industry dynamics and client expectations.
- Proven track record in successfully managing large, multi-million dollar key accounts, demonstrating the ability to drive growth and client satisfaction.
- Exceptional relationship management skills, adept at fostering strong, trust-based partnerships with clients and internal stakeholders alike.
- Ability to thrive under pressure, maintaining a sense of urgency and delivering results in a dynamic, fast-paced environment typical of the logistics industry.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.