Collections Officer

4 days ago

Brisbane Central Business District, Australia Mane Consulting Full time

Permanent
- Brisbane CBD, Queensland
- Posted 2 hours ago
- AU$58000.00 - AU$65000.00 per annum + + Super USD / Year
- Salary: AU$58000.00 - AU$65000.00 per annum + + Super

**Location**: Queensland, Australia
**Position**: Collections Officer
**Type**: Full-Time
**Immediate Start**

cWe’re seeking someone who is empathetic, possesses excellent customer service skills, and is committed to effective debt collection while maintaining the highest standards of communication.

**Key Responsibilities**:

- Engage in respectful and empathetic communication with customers in various stages of debt collection.
- Demonstrate exceptional negotiation skills to create suitable repayment plans for customers in financial difficulties.
- Provide an outstanding customer experience by actively listening, understanding concerns, and offering appropriate solutions.
- Collaborate with team members to develop effective debt recovery strategies while maintaining a client-centric approach.
- Document all interactions accurately and comprehensively within established systems.
- Adhere to industry regulations and company policies to ensure ethical and compliant collections practices.

**Qualifications and Skills**:

- Prior experience in debt collection or customer service roles is advantageous.
- Excellent verbal and written communication skills to convey complex information clearly and concisely.
- Empathetic and patient nature, with the ability to handle challenging conversations with sensitivity.
- Strong problem-solving skills to address customer concerns and find mutually beneficial solutions.
- Adaptability to navigate through difficult situations and evolve with changing business needs.
- Familiarity with relevant laws and regulations related to debt collection is a plus.
- High level of professionalism, ethics, and integrity in all interactions.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for professional development and growth within the company.
- Supportive and collaborative team environment.
- Comprehensive training program to equip you with the necessary skills.
- Positive workplace culture that values diversity and inclusion.

**Ready to Take the Next Step?

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