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Collections Officer

2 weeks ago

Brisbane, Queensland, Australia Altogether Group Pty Ltd Full time $60,000 - $80,000 per year

We are looking for a Collections Officer to join our team and support effective debt collection for our customer communities. You will assist with all inbound and outbound calls with customers including monitoring and maintaining a portfolio of accounts, financial data, and approved collections strategies.

About Us

Altogether is a sustainable multi-utility providing drinking water, recycled water and wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers by 2025.

Our people drive our mission of creating next-generation utilities that enable self-sufficient community by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.

Altogether works with strata managers, bodies corporate and developers to design and manage embedded energy networks on behalf of communities.

Embedded energy networks provide the same benefits as traditional networks, with improved purchasing power and power management capabilities.

Altogether's embedded energy networks help communities and individuals save money and avoid risk by providing peace of mind at affordable prices.

Core Responsibilities:


• Monitor and manage outstanding customer utility accounts (water, electricity, gas).


• Contact customers regarding overdue bills and arrange suitable repayment plans.


• Maintain accurate records of all communications and collection activities.


• Prepare regular reports on collection performance and arrears status.


• Work closely with the billing and customer service teams to ensure a seamless collections process.


• Escalate unresolved debts in accordance with policies and procedures.


• Ensure compliance with all legal and regulatory guidelines in debt collection.

What will you bring to the role?


• Previous experience in collections, credit control, or utility billing is an advantage.


• Strong communication, negotiation, and conflict resolution skills.


• High level of integrity and professionalism when handling sensitive customer information.


• Ability to work independently and as part of a team.


• Proficiency in Microsoft Office and billing/accounting systems.

Why join us at Altogether/Benefits


• Earn monthly employee incentives


• No weekend work


• Hybrid working arrangements


• New Brisbane based office with end of trip facilities, bike storage and more


• Provided drinks and snacks such as coffee, fruits, biscuits and lollies in the


• Development and growth opportunities


• Family & Wellbeing initiatives e.g., Access EAP program, additional wellbeing day off


• Provided drinks and snacks such as coffee, fruits, biscuits, lollies and team lunches


• Frequent team engagement events, values awards nights and annual Company Christmas Party.

Interested? Apply Now

Please submit your application as soon as possible as we will be reviewing applications as they come in and may therefore close the ad without notice.

You can learn more about Altogether Group by visiting

All offers of employment are subject to satisfactory pre-employment checks including references, health assessment which includes a drug and alcohol screening, and police check.

Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.