M365 Team Leader

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
The M365 Team Leader plays a key role directing one of our Microsoft 365 teams. As a leader of one of our teams, you will be responsible for managing the day to day operational activities of high performing M365 professionals, providing technical mentoring and guidance to less experienced members of our team, and performing scheduling, estimating and resource planning to meet the needs of our customers. You will be accountable for delivering a first-class experience for consumers of our Intelligent Workplace services. You will be responsible for providing guidance, advisory and project delivery to customers using best practice and modern technology approaches. This is an opportunity to work in a fast paced, dynamic environment with an enthusiastic team of professionals.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best
**Please note that due to customer requirements, this role requires Australian Citizenship and eligibility to undertake a Federal Government Security Clearance**
What you’ll do
**As Team Leader you will be focused on**:

- Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
- Managing performance and culture of a high-performance team
- Managing team workload and priorities to achieve SLAs
- Managing customer expectations by overseeing the support model.
- Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
- Develop effective working relationships with other Datacom employees to ensure the best company outcome.
- Generate, share relevant knowledge, experience and ideas with team members with the aim of building team competence.
- Determining how to use resources to meet service level agreements and support objectives.
- Remedying complex problems and provide technical consultation in line with the established support model.
- Planning systems capabilities and resources to fulfil user requirements.
- Mentoring other engineers in the team to uplift skills.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring
**Required experience**:

- Extensive experience in the IT industry, with a strong background in Microsoft 365 technologies
- Proven leadership experience in a Microsoft 365-focused role, with the ability to guide and mentor technical teams
- Deep technical knowledge across one or more Microsoft 365 services including Exchange Online, SharePoint Online, Teams, Teams Voice and Entra ID
- Demonstrated ability to manage and deliver enterprise-level M365 solutions, ensuring alignment with customer needs and best practices
- Strong stakeholder engagement skills, with a focus on building trusted relationships and driving continuous service improvement

**Nice to have**:

- Exposure to Microsoft Power Platform and Microsoft Purview for enhanced compliance and automation capabilities
- Experience working within Agile delivery environments
- Relevant Microsoft certifications (e.g., MS-700, MS-203, MS-102)

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.