Commercial Operations Manager

2 days ago

Melbourne, Australia Cognizant Full time

**About Cognizant**

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

**The role**

**Responsibilities**
In this role your responsibilities will include but not be limited to:

- Revenue and margin forecasting processes, including limited data entry/reporting
- Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business on necessary improvements
- Provide key support to Sales Operations inputs, reporting and maintenance
- Build out and maintenance of AU country balanced scorecard and play a role in APJ reporting and BI initiatives.
- Build out of AU/NZ level reporting and analysis and support for commercial teams
- Program management of operational improvement initiatives, notably margin improvement
- Support for establishment of dashboarding initiatives
- Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)
- End to end process review and improvement
- Support for business where quantitative/analytical capability is required
- Modelling of new business initiatives
- Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc
- Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.
- Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ

**Experience**

To be successful in this role, you will have
- Proven experience as SM Operations or relevant role
- Understanding of business functions such as HR, Finance, Delivery, etc.
- Demonstrable competency in Sales Operations, strategic planning and business development
- Sound knowledge of data analysis and performance/operation metrics
- Aptitude in decision-making and problem-solving
- Experience of implementing and running large scale reporting
- Sound knowledge of Workforce planning practices, metrics etc
- Experience in Project Management (planning, stakeholder management, governance, reporting)
- Skills in developing and maintaining BI and Reporting tools
- Experience of performance reporting and incentive schemes
- Experience in professional services (IT, Consulting)

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