Commercial Operations Manager

**Company Description**
Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit.

Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

The Commercial Operations Manager will play a critical role in driving operational excellence and cross-functional alignment within and across commercial functions. The role will significantly contribute to commercial efficiency, cross-functional alignment and scalability. The role demands a commercially astute, highly adaptable professional who can navigate complex environments and step into multiple functions to troubleshoot, strategise, and deliver results. This is a dynamic, high-impact role for someone with strong business acumen and influential skills, who thrives in ambiguity and enjoys being dropped into tough problems — whether operational, structural, or strategic, and driving them to a resolution.

This is not a traditional role. It is designed for a smart, curious generalist who can quickly understand context, ask the right questions, and deliver clear, pragmatic solutions that move the business forward.

**Key Responsibilities**:

- Strategic Leadership and Problem Solving
- Lead and manage commercial operations projects, ensuring alignment with business goals and execution of initiatives that drive growth and operational efficiency.
- Diagnose problems quickly, and proactively address them, delivering practical solutions with speed and clarity.
- Take ownership of diverse commercial challenges, which may include process inefficiencies, team coordination breakdowns, supplier issues, reporting gaps, or unstructured business problems.
- Design and implement scalable solutions, working cross-functionally with stakeholders from sales, operations, marketing, supply chain, and executive leadership.
- Rapidly assess problems, gather stakeholder input, analyze data, and synthesize insights into actionable recommendations.
- Operational Excellence and Continuous Improvement
- Drive process optimisation, through streamlining and enhancing commercial processes to maximize cross functional performance, to ultimately enhance customer and patient experience.
- You build repeatable solutions that can be used again across the business.
- Improve and document workflows, operational playbooks, and decision-making frameworks.
- Identify patterns across issues and recommend structural improvements to enhance commercial operations.
- Maintain flexibility to switch gears quickly and manage multiple concurrent issues.
- Communication & Execution
- Communicate clearly and concisely, tailoring messaging to audiences ranging from frontline teams to executives.
- Jump in where needed, whether that’s standing up a new process, triaging an urgent supplier issue, facilitating a workshop, or drafting an implementation plan.
- Balance strategic thinking and operational execution to every challenge.
- Serve as a versatile team member who can plug into various projects including supply chain triage, commercial analytics, strategic planning, or team Manager.
- Build strong stakeholder relationships and trust in your ability to exercise judgement and cut through complexity.

**Qualifications**
- Strong background in commercial operations, project management, or business strategy.
- Proven ability to lead cross-functional initiatives and influence without direct authority.
- Strong analytical skills with the ability to make data informed decisions.
- Experience using enterprise CRM and ERP systems.
- Demonstrated experience in consulting, strategy, operations, or a commercial role in a high-growth or complex business.
- Strong business judgement and an ability to quickly grasp new industries, teams, or processes.
- Excellent problem-solving and critical thinking skills — structured, curious, and solution-oriented.
- Comfortable with ambiguity and capable of creating structure in unstructured environments.
- Strong interpersonal skills with a talent for navigating stakeholders at all levels.
- Bias f